Customer Collections & Payments Advisor

Richburns Ltd; East Midlands; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Uncapped commission

Free car park

Local transport links by building

Bike racks & showers

Employee assistance programme

Death in Service benefit

25 days holiday + 8 bank holidays

3% pension

Personal and career development

Job summary

Richburns Ltd. is seeking a Customer Contact Collections Operative based in our Nottingham office to support customers with arrears and set up payment plans. This is a busy, phone-based role in a growing team, with opportunities to assist field agents and contribute to KPI-driven targets.

You will be part of a supportive, expanding company culture offering benefits and development. A DBS and credit checks are required, and a positive, compliant approach is essential.

Qualifications

• Experience delivering customer service over the phone or face-to-face.
• Ability to stay calm and professional when handling difficult queries.
• Strong communication and listening skills.

Responsibilities

• Handle a range of customer calls to discuss resolutions for overdue utility bills.
• Update CRM with call details, outcomes, and vulnerability information.
• Liaise with clients to confirm outcomes for customers and support field agents.
• Cover team workloads during absences to maintain service levels.
• Work towards KPIs and contribute to team targets.
• Collaborate with colleagues to achieve shared goals.

Skills

Customer service

Telephone handling

Problem solving

Tools

CRM systems

Job description

Richburns Ltd. is seeking a Customer Contact Collections Operative based in our Nottingham office to support customers with arrears and set up payment plans. This is a busy, phone-based role in a growing team, with opportunities to assist field agents and contribute to KPI-driven targets.

You will be part of a supportive, expanding company culture offering benefits and development. A DBS and credit checks are required, and a positive, compliant approach is essential.