Empathetic Collections Specialist

Billing Finance Limited; Northampton; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Discretionary bonus

Electric Vehicle salary sacrifice

Pension salary sacrifice

Private Medical

Income Protection

Employee Assistance Programme

Job summary

Billing Finance Limited is seeking a customer-facing collections advisor in Northampton. You will support customers daily, answer questions, and understand arrears to help them regain financial health.

You’ll work within the team to prioritise work and deliver first-class outcomes, including difficult decisions when affordability is a concern. Previous consumer credit experience is a bonus; the role emphasises clear communication and proactive engagement with customers to reach affordable

Qualifications

• Experience dealing with customers over the phone.
• Experience in a consumer credit environment is a bonus.

Responsibilities

• Manage a daily queue system of allocated accounts.
• Contact customers in arrears to determine their situation and agree a repayment plan where appropriate.
• Offer forbearance options when a repayment plan is not suitable.
• Respond to customer letters, texts and emails.
• Liaise with debt management agencies as needed.
• Take manual payments over the telephone.
• Take inbound calls about their agreement.
• Liaise with other departments to manage situations.
• Review customer credit file information.
• Perform any other ad hoc duties.

Skills

Phone support

Customer service

Communication skills

Empathy

Questioning

Job description

Billing Finance Limited is seeking a customer-facing collections advisor in Northampton. You will support customers daily, answer questions, and understand arrears to help them regain financial health.

You’ll work within the team to prioritise work and deliver first-class outcomes, including difficult decisions when affordability is a concern. Previous consumer credit experience is a bonus; the role emphasises clear communication and proactive engagement with customers to reach affordable