Arrears & Collections Administrator — Mon–Fri, 9–5

Cummins Mellor; Blackburn; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Salary £27,600

25 days holiday

Mon-Fri 9am-5pm

Pension

Ongoing training

Industry qualifications

Free parking

Job summary

Cummins Mellor in Blackburn is seeking a Collections Administrator to join a growing financial services team. You will handle arrears, contact customers, and manage payments in a fast-paced environment.

Ideal candidates have strong administration and telephone skills, attention to detail, and resilience under pressure. Collections experience is beneficial but not essential. This full-time role offers pension and ongoing training.

Qualifications

• Previous administration experience, ideally within financial services.
• Strong telephone and negotiation skills.
• Excellent attention to detail and numerical ability.
• Confident working under pressure and managing priorities.
• Resilient, self-motivated and proactive.
• Strong written and verbal communication skills.
• Positive, can-do attitude with strong customer focus.
• Collections or arrears experience advantageous but not essential.
• Experience with Asset Finance would be advantageous.

Responsibilities

• Handle inbound and outbound calls with customers, brokers, agents and solicitors.
• Manage customer arrears, including failed Direct Debits and repossession cases.
• Maintain the live arrears list, ensuring action is taken and escalated appropriately.
• Process credit and debit card payments.
• Issue statements, legal notices and relevant correspondence.
• Investigate customers and assets using available online tools.
• Manage forbearance requests and business administration/liquidation cases.
• Escalate cases to agents or solicitors where appropriate.
• Ensure all activity complies with data protection, money laundering and company guidelines.
• Support the training of new team members where required.

Skills

Telephone skills

Negotiation

Attention to detail

Numerical ability

Communication skills

Customer focus

Working under pressure

Proactive

Job description

Cummins Mellor in Blackburn is seeking a Collections Administrator to join a growing financial services team. You will handle arrears, contact customers, and manage payments in a fast-paced environment.

Ideal candidates have strong administration and telephone skills, attention to detail, and resilience under pressure. Collections experience is beneficial but not essential. This full-time role offers pension and ongoing training.