Impactful Collections & Customer Care Specialist

Richburns Ltd; Nottingham; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Uncapped commission

Free car parking

Nearby transport links

Bike racks & showers

Job summary

Richburns Ltd. is seeking a Customer Contact Collections Operative based in our Nottingham office. The role is predominantly telephone-based, supporting clients with overdue utility bills and arrears, and assisting field agents with payment plans and processing payments.

You will work on a 3-week rotational pattern between 8am and 6pm, Monday to Friday, in a busy contact centre environment with KPI targets to achieve. DBS check and no criminal record are required.

Qualifications

• Experience in a customer-facing role handling calls and queries.
• Ability to work to targets and KPIs in a contact centre environment.
• DBS check mandatory; no criminal record required.

Responsibilities

• Handle a range of customer calls to resolve overdue utility bills and arrears.
• Support field agents by setting up payment plans and processing payments.
• Update CRM with call details, resolutions, readings and vulnerability information.
• Liaise with clients to confirm appropriate outcomes for their customers.
• Cover team workloads during absences to maintain service levels.
• Work toward KPIs and collaborate with team to achieve targets.

Skills

Customer service

Call handling

CRM experience

Communication skills

Tools

CRM systems

Job description

Richburns Ltd. is seeking a Customer Contact Collections Operative based in our Nottingham office. The role is predominantly telephone-based, supporting clients with overdue utility bills and arrears, and assisting field agents with payment plans and processing payments.

You will work on a 3-week rotational pattern between 8am and 6pm, Monday to Friday, in a busy contact centre environment with KPI targets to achieve. DBS check and no criminal record are required.