Customer Claims & Technical Services Specialist

Tarkett; Ashford; On-site; GBP 26,000 - 32,000; Full time

Job summary

Tarkett in the United Kingdom seeks a Claims Coordinator to manage customer complaints and product-related claims efficiently, coordinating with internal teams to deliver timely updates and resolutions. You will maintain accurate records, support claim investigations, and assist in producing reports while ensuring compliance with company procedures and delivering a high standard of customer service.

This role also involves data entry, liaison with logistics and finance, and contributing to

Responsibilities

• Manage customer claims through SAP, CRM and other systems.
• Register, track, update and close claims in accordance with company procedures.
• Maintain accurate claim records, documentation, photographs, correspondence, and supporting evidence.
• Monitor claim progress and ensure timely follow-up with relevant stakeholders.
• Produce reports and claim status updates as required by management.
• Coordinate product returns and arrange returns using approved logistics platforms.
• Coordinate product collections and returns between customers, warehouses, and transport providers.
• Track return shipments and ensure completion of associated documentation.
• Support the investigation process by ensuring returned materials are received and recorded correctly.
• Act as a primary point of contact for customer enquiries relating to complaints, claims, returns, and technical service administration.
• Liaise closely with Customer Services, Sales, Finance, Warehouse, Transport, and technical teams to ensure efficient resolution of issues.
• Maintain regular communication with customers regarding complaints, claims and return progress.
• Escalate issues requiring technical assessment or management intervention where appropriate.
• Support the delivery of a positive customer experience throughout the claims process.
• Work closely with the Finance team regarding claim settlements, credits, returns, and associated transactions.
• Ensure claim-related financial documentation is completed accurately and promptly.
• Assist in the preparation of monthly and ad-hoc reports relating to claim costs, return volumes, and service performance.
• Maintain accurate data within company systems to support reporting and analysis.
• Identify opportunities to improve claim handling, return processes, and customer service efficiency.
• Support implementation of process improvements within claims and technical service functions.
• Assist in maintaining data quality and reporting accuracy across business systems.

Skills

Customer service

Coordination

Tools

SAP

CRM

Job description

Tarkett in the United Kingdom seeks a Claims Coordinator to manage customer complaints and product-related claims efficiently, coordinating with internal teams to deliver timely updates and resolutions. You will maintain accurate records, support claim investigations, and assist in producing reports while ensuring compliance with company procedures and delivering a high standard of customer service.

This role also involves data entry, liaison with logistics and finance, and contributing to