Household Claims Advisor — Tech-Driven Support

Trinity-Claims; Tonbridge; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

On-site gym

Free on-site parking

Free on-site breakfast bar

Complimentary on-site snacks and soft?

Job summary

Trinity Claims is seeking a customer-focused Claims Advisor to manage a portfolio of fast-moving household claims in the UK. You will advise policyholders, verify coverage, gather documentation, and drive claims from start to settlement with a strong emphasis on service quality.

Key duties include handling general and buildings-related queries, responding within SLAs, high-volume prioritisation, and contributing to continuous improvements in customer service delivery, while maintaining empathy

Qualifications

• Experience handling household/claims lifecycles.
• Ability to interpret policy wording to determine liability and coverage.
• Strong analytical ability with invoices, estimates and photos.

Responsibilities

• Advise policyholders on general queries and claim issues, including buildings-related queries.
• Respond to portal messages within SLAs and build rapport with customers.
• Check coverage, gather documentation, and ensure claims progress methodically from setup to settlement.

Skills

Claims handling

Policy interpretation

Analytical skills

Fraud awareness

Stakeholder communication

Job description

Trinity Claims is seeking a customer-focused Claims Advisor to manage a portfolio of fast-moving household claims in the UK. You will advise policyholders, verify coverage, gather documentation, and drive claims from start to settlement with a strong emphasis on service quality.

Key duties include handling general and buildings-related queries, responding within SLAs, high-volume prioritisation, and contributing to continuous improvements in customer service delivery, while maintaining empathy