Customer Claims Advisor

White Raven Resourcing Ltd; Bradley; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Death in service 4x salary

Critical illness 2x salary

Private Healthcare after probation

Employee discount on warranty products

Auto-enrolment Pension after 3 months

25 days holiday rising to 27

Birthday day off

Buy annual leave scheme

Enhanced Maternity & Paternity pay

1 month notice period after probation

Job summary

White Raven Resourcing Ltd is seeking a Warranty Claims Handler in Birchwood, United Kingdom, to manage processing of warranty claims up to £700. You will liaise with dealerships and policy holders by phone and email, making decisions in line with policy terms and GDPR.

The role involves data recording, supporting Incident Managers and complying with SLAs. The position offers standard business hours (9am-5pm), with comprehensive benefits including death and critical illness cover, private

Qualifications

• IT - General PC Skills and experience of using Microsoft Office applications.
• General Knowledge - Basic knowledge of motor vehicles.
• Communication - Clear and effective communication with colleagues and clients.
• Planning/Organisation - Efficient time management to meet objectives and SLAs.
• Teamwork - Collaborative work with colleagues, supervisors and management.
• Problem Solving - Identify causes and apply appropriate solutions to minimize impact.
• People Skills - Active listening, empathy and reliability in customer interactions.
• Product Knowledge - Knowledge of current UK warranties and terms and conditions.

Responsibilities

• Assess/Re-assess each incoming warranty claim under the value of £700 and decide whether to authorise or decline.
• Contact dealerships or policy holders by phone and email to reach the correct decision and explain reasons for declines.
• Provide high levels of service to policy holders, dealerships and partners in line with policy and GDPR.
• Record all information relating to each claim in the claim management system, including the decision.
• Support the Incident Managers and Technicians as required.
• Adhere to all contractual SLAs.

Skills

IT skills

Motor vehicle knowledge

Communication

Planning / Organisation

Teamwork

Problem solving

People skills

UK warranties knowledge

Tools

Microsoft Office

Job description

Birchwood, United Kingdom | Posted on 18/09/2026

White Raven Resourcing are acting as a recruitment agency in relation to permanent recruitment services.

To take charge of the processing of individual warranty claims for mechanical breakdown or MOT failure in line with the corresponding policy coverage and in compliance with the internal procedures defined by the company.

• Assess/Re-assess each incoming warranty claim under the value of £700.00 (subject to changes in inflation and company policy) and ensure that it is either authorised or declined in line with the policy terms and conditions
• Contact (both via phone and email) any dealership or policy holder as required to get to the right decision as well as being able to effectively communicate the reason for any potential decline.
• Provide the highest level of service to policy holders, dealerships and our corporate partners, by adhering to company policy regarding communication.
• Record ALL information relating to each claim or policy in our claim management system including the claim decision while complying with GDPR regulations
• Support the Incident Managers and Technicians as required
• Comply with ALL contractual SLA’s

Requirements

Required

• IT - General PC Skills and experience of using Microsoft office applications
• General Knowledge - Basic knowledge of motor vehicles
• Communication - Capability to communicate feedback, opinions, or ideas in a clear and understandable manner with colleagues and clients, choosing the appropriate messages and considering the situation and/or audience.
• Planning/Organization - Efficient time management, to organise work to meet specific objectives and SLA’s.
• Teamwork - Working with other people, including colleagues, supervisors, and senior management, in a coordinated and collaborative way to reach individual and collective targets.
• Problem Solving - Acting efficiently in problematic situations, identifying the causes of the problem and applying the appropriate measures to solve them and minimise their impact
• People Skills - Be able to actively listen to, and empathise with customers and colleagues alike, while demonstrating integrity, accountability and reliability
• Product Knowledge - Knowledge of current UK warranties and their terms and conditions

• Hours: 9am to 5pm (with a one-hour unpaid lunch break) = 35 hours per week, Monday to Friday
• Death in Service @ 4x salary from day one
• Critical illness @ 2 x salary from day one
• Private Healthcare upon successful completion of 6-month probationary period
• Employee discount on warranty products after successful completion of 6-month probationary period
• Auto-enrolment Pension after 3 months, 5% employee contribution, 3% employer contribution
• Additional benefits – 25 days holiday rising to 27 with length of service. Additional birthday day off + Buy annual leave scheme
• Enhanced Maternity & Paternity pay
• 1 month notice period after successful completion of probationary period.