Administration Assistant - Fixed Term

Davies; Park Central; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Pension scheme

Life assurance

Cycle to Work Scheme

Flexible benefits

25 days holiday (26 after 5 years, 27+

Job summary

Davies Group is seeking an Administration Assistant on a fixed-term contract to join our Vehicle Replacement Group in Solihull, Birmingham. The role involves handling damage notifications, invoicing, client enquiries, and data entry to support liability decisions.

The ideal candidate will have strong admin skills, good IT literacy, and the ability to work to deadlines with minimal supervision. Training will be provided; prior motor claims experience is a plus.

Qualifications

• Ability to plan workload, prioritise and meet deadlines.
• Excellent customer service and communication skills.
• Good literacy and IT skills; accurate data entry and record keeping.
• Experience in motor claims management is desirable.
• Experience with accounting systems (Sage or similar) would be beneficial.

Responsibilities

• Review damage notifications and close as appropriate.
• Handle parking violations and invoicing/billing including debt recovery.
• Answer client enquiries via telephone and email; maintain records.
• Perform data entry and review information to assess liability and indemnity.
• Identify potential fraud concerns and report to insurer.

Skills

Workload planning

Customer service

IT literacy

Motor claims management experience

Attention to deadlines

Self-motivation with limited superv.

Tools

Sage

Job description

Administration Assistant - Fixed Term

Application Deadline: 14 August 2026

Department: Claims Management

Employment Type: Contract / Temp

Location: Birmingham

Description

Location: Birmingham - B37 7HQ

Fixed Term Contract: Full-Time,37.5 hours per week

Davies Group are looking to recruit an Administration Assistant to work within our Vehicle Replacement Group team in Solihull, Birmingham.

At Davies, we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.

What will your day look like:

• Reviewing and dealing with damage notifications to closure from providers
• Reviewing and dealing with parking violations
• Invoicing and billing clients, including debt recovery
• Dealing with enquiries from clients via telephone and email
• Accurate data entry of client information and maintaining records
• Review all available information to make an informed decision on liability and indemnity
• Identify any possible fraud concerns
• Reporting of motor accidents to relevant insurer
• General administrative duties including processing traffic violations and fuel charge notifications

Knowledge and Abilities:

• Ability to plan workload, prioritise and work to deadlines
• Excellent customer service
• Good literacy and IT skills
• Motor Claims Management experience is desirable
• Experience of Sage or other accounting systems would be beneficial
• Positive attitude and self-motivated with the ability to work with limited supervision Good administrative skills

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan