Customer-Centric Security Officer – Central London

UniTrust Protection Services (UK) Ltd; City Of London; On-site; GBP 37,000 - 42,000; Full time

Job summary

UniTrust Protection Services (UK) Ltd is seeking a dedicated security officer in Central London to protect people, premises, and property while upholding the client’s reputation. You will support a superior customer journey for staff and visitors and work with on-site teams to maintain a welcoming, safe environment.

The role emphasizes effective communication, confidentiality, and adherence to security procedures.

Qualifications

• Excellent verbal and written communication skills and confidence.
• Ability to manage reception duties and deal effectively with tenants, contractors, and visitors.
• Exceptional customer service skills.
• Reliable, trustworthy, and punctual.
• Resilient and calm under pressure with ability to multitask and prioritise.

Responsibilities

• Deliver outstanding customer service to staff and visitors.
• Take an active interest in, and demonstrate commitment to, the client and tenants.
• Ensure that the environment and service are truly excellent and exceed expectations.
• Be flexible and adaptable to all tasks and challenges.
• Be accountable and take responsibility for tasks allocated.
• Escalate building faults to the helpdesk.
• Ensure all contact is clear, courteous, polite, professional, and respectful.
• Ensure confidentiality for clients, tenants and service providers.

Skills

Excellent communication

Reception duties

Customer service

Reliable & punctual

Multitasking

Problem solving

Microsoft Office

CCTV / access control

Team player

Conflict management

Tools

Microsoft Office

Job description

UniTrust Protection Services (UK) Ltd is seeking a dedicated security officer in Central London to protect people, premises, and property while upholding the client’s reputation. You will support a superior customer journey for staff and visitors and work with on-site teams to maintain a welcoming, safe environment.

The role emphasizes effective communication, confidentiality, and adherence to security procedures.