Retail Security Officer

Mitie Group plc.; Gloucester; On-site; GBP 34,385,000 - 40,116,000; Part time

Benefits offered by this job

Guaranteed contracted hours

Generous annual leave

Pension schemes

Uniform provided

SIA licence renewal support

Full induction and ongoing training

Retail discounts

Online GP access

Career progression opportunities

Job summary

Mitie Group plc. is seeking a confident Retail Security Officer to protect people and property on the shop floor, delivering calm, professional service and a safe, welcoming shopping environment.

The role offers guaranteed contracted hours, uniform provided, and opportunities with SIA licence renewals support, plus progression paths and generous benefits like annual leave and online GP access.

Qualifications

• A valid SIA licence.
• A full 5-year checkable employment or education history (essential for vetting).
• Proactive, professional and customer-focused approach.

Responsibilities

• Providing a visible, reassuring presence on the shop floor.
• Delivering outstanding customer service at all times.
• Deterring theft, anti-social behaviour and public order offences.
• Carrying out regular store patrols.
• Operating CCTV systems to reduce crime and stock loss.
• Working closely with store management teams.
• Supporting partnerships with Police and local crime networks.
• Using Body Worn CCTV to enhance safety for everyone onsite.

Skills

Customer service

Professionalism

Calm under pressure

Education

5-year checkable history for vetting

Tools

SIA Licence

Job description

£13.10 per hour.

Looking for a role where you're valued, supported

Hours of the role:

Monday 08:00-12:00, Friday 14:00-22:00, Saturday 13:30-22:00 Sunday 10:00-16:15

About the Role

We're looking for a confident, approachable Retail Security Officer who can bring energy, professionalism and a calm presence to the shop floor. This is a role where no two days are the same as you'll be helping to protect people, prevent loss and create a safe, positive shopping experience for customers and colleagues alike..

What You'll Be Doing

• Providing a visible, reassuring presence on the shop floor
• Delivering outstanding customer service at all times
• Deterring theft, anti-social behaviour and public order offences
• Carrying out regular store patrols
• Operating CCTV systems to reduce crime and stock loss
• Working closely with store management teams
• Supporting partnerships with Police and local crime networks
• Using Body Worn CCTV to enhance safety for everyone onsite

What You'll Need

• A valid SIA licence
• A full 5-year checkable employment or education history (this is essential for vetting)
• A proactive, professional and customer-focused approach

Why Join Mitie?

We don't just offer a job – we offer a package that supports you:

• Guaranteed contracted hours, giving you stability, certainty and peace of mind
• Generous annual leave, so you can properly switch off, recharge and enjoy time away from work
• Pension schemes to help you plan and build for your future
• Uniform provided, so you have everything you need to feel confident from day one
• SIA licence renewals support, with the cost of these covered whilst in employment with Mitie (excluding DS&CP license) helping you stay qualified and ready to progress
• Full induction and ongoing training, giving you the knowledge, support and confidence to succeed
• Retail discounts, financial services and reward schemes to help your money go further
• Online GP access for you and your family, giving you quick, convenient support when you need it
• Apprenticeships and real career progression opportunities, so this can be the start of something bigger