Customer-Centric ICT Service Desk Pro

Hft; England; On-site; GBP 22,000 - 30,000; Full time

Job summary

Hft is seeking an enthusiastic ICT Service Desk Technician to join the ICT team and deliver reliable technology services that support colleagues across the organisation.

You will be the first point of contact for ICT support, providing technical assistance, diagnosing issues, and ensuring strong customer service while supporting a range of technologies including Windows devices, Chromebooks, Microsoft 365, Active Directory and mobile devices.

Qualifications

• Experience in an ICT Service Desk or technical support role.
• Excellent communication and troubleshooting skills.
• Knowledge of Microsoft 365, Active Directory, Windows 11 and mobile devices.

Responsibilities

• Provide first-line ICT support via phone, email and Service Desk.
• Diagnose and resolve hardware, software and user issues.
• Create and maintain user accounts and permissions.
• Configure laptops, desktops, Chromebooks and mobile devices.
• Escalate urgent or security-related incidents when required.
• Maintain accurate asset and service records.
• Support ICT projects and system changes.

Skills

Customer service

Troubleshooting

Microsoft 365

Active Directory

Windows 11

Mobile devices

Prioritisation

Willingness to learn

UK driving licence

Tools

Service Desk tools

Job description

Hft is seeking an enthusiastic ICT Service Desk Technician to join the ICT team and deliver reliable technology services that support colleagues across the organisation.

You will be the first point of contact for ICT support, providing technical assistance, diagnosing issues, and ensuring strong customer service while supporting a range of technologies including Windows devices, Chromebooks, Microsoft 365, Active Directory and mobile devices.