Customer-Centric Counter Clerk & Shop Assistant

Post Office LTD; Stoke Gifford; On-site; GBP 21,000 - 27,000; Full time

Job summary

Post Office LTD Counter Clerk and Shop Assistant in Stoke Gifford is seeking a friendly, reliable team member to greet customers and support branch operations.

You will handle a range of postal and financial transactions, give product guidance, keep the counter tidy, and work as part of a team in a busy retail environment. This role offers training and an inclusive environment for growth.

Qualifications

• Experience in customer-facing roles is preferred.
• Good numeracy and attention to detail essential.
• Able to work in a fast-paced retail environment.

Responsibilities

• Deliver excellent customer service at the counter.
• Process a wide range of postal and financial transactions, including mail, bill payments, banking, travel money, and identity services.
• Handle cash and card payments accurately and securely.
• Offer advice and guidance on Post Office products and services.
• Ensure compliance with security, fraud prevention, and operational procedures.
• Keep the branch tidy, well-stocked, and welcoming for customers.
• Support your team with general administrative and retail tasks.

Skills

Strong communication

Interpersonal skills

Numeracy

Customer-first attitude

Retail experience

Job description

Post Office LTD Counter Clerk and Shop Assistant in Stoke Gifford is seeking a friendly, reliable team member to greet customers and support branch operations.

You will handle a range of postal and financial transactions, give product guidance, keep the counter tidy, and work as part of a team in a busy retail environment. This role offers training and an inclusive environment for growth.