Post Office Counter Clerk

Post Office; King's Lynn; On-site; GBP 15,000 - 18,000; Part time

Job summary

Post Office is hiring for Counter Clerk roles in the United Kingdom. We offer up to 13 hours per week across two part-time positions. Pay ranges by age: £10.85 per hour for 18–20, and £12.71 per hour for 21+.

You must be over 18 and complete safeguarding checks. Training will cover introduction, processes, skills and systems at a suitable location. As a Counter Clerk, you will assist customers with mail, documents, travel money and everyday banking services, ensuring interactions are friendly,

Qualifications

• Over 18 years old and safeguarding check required.
• Willingness to complete 3-day Post Office Counter Training.
• Customer-focused attitude and pride in helping others.

Responsibilities

• Welcome every customer and provide friendly service at the counter.
• Guide customers through Post Office services and explain procedures clearly.
• Handle transactions accurately and follow required processes and governance.

Skills

Customer service

Clear communication

Attention to detail

Willingness to learn

Calm, organised

Team mindset

Job description

Post Office Counter Clerk

Working hours: 2x Part Time positions available. Up to 13 hours per week.

We pay in line with UK age-related minimum and living wage rates, so your pay will depend on your age group:

18-20 years: £10.85 per hour

21+ years: £12.71 per hour

To be employed in this role, you must be over the age of 18 and complete a safeguarding check.

3-Day Post Office Counter Training: Covers introduction, processes, practical skills and systems. Training may take place at a different location, so flexibility is required.

With a proud heritage in British high street retail, TGJones is looking for passionate, customer-focused people who take pride in what they do, enjoy helping others and want to make a real difference. Join our team and help create a welcoming, positive experience that keeps customers coming back.

About the role

As a Post Office Counter Clerk, you'll help customers access the services they need, from sending mail and managing important documents to travel money and everyday banking services. You'll make each interaction friendly, helpful and straightforward, while ensuring transactions are handled accurately and in line with the required procedures.

You'll help us to:

• Welcome every customer. Be approachable, friendly and ready to help, creating a positive experience at the counter.
• Provide helpful service. Listen to customers, understand what they need and guide them through the appropriate Post Office services.
• Work accurately and responsibly Follow processes carefully, pay attention to detail and maintain high standards of governance and compliance.
• Keep service running smoothly. Help manage queues and support customers efficiently, while taking the time to get things right.
• Learn and use our systems. Complete the required training and build the practical skills and confidence needed to deliver Post Office services.
• Be a great teammate. Communicate with colleagues, share information and work together to deliver a helpful, consistent customer experience.

About you

We're looking for someone who enjoys helping people, communicates clearly and takes pride in getting things right. You'll be patient, approachable and keen to learn, with a responsible attitude towards handling customer requests and following procedures.

You’ll bring:

• A customer-first attitude. You care about giving people a warm welcome and a helpful, respectful experience.
• Clear communication. You're comfortable talking with customers and colleagues, listening carefully and explaining information in a straightforward way.
• Attention to detail. You understand the importance of accuracy and following processes when handling Post Office transactions.
• A willingness to learn. You're ready to complete the required training and develop your knowledge of Post Office services and systems.
• A calm, organised approach. You can manage different customer needs and help keep the counter service running smoothly, even when it's busy.
• A team mindset. You support colleagues, share information and contribute to a positive working environment.

About us

At TGJones, our people make the difference. We want colleagues to feel welcome, supported and able to develop their skills. You'll be part of a team that values ideas, works together and takes pride in helping customers every day. In this role, you'll have the opportunity to build specialist knowledge and make a real difference to customers in your community.

Benefits for store colleagues include in-store employee discounts, generous third-party discounts, an employee assistance programme, flexible shifts, a company pension and more.

We're committed to an inclusive workplace where everyone can be themselves and do their best. Whatever your background or identity, you're welcome at TGJones. If you need adjustments during the selection process, please let our Talent Acquisition team know - we're happy to help.