Customer Care: Warm Welcome Specialist

McDonald's; Tapton; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Skills for life

Employee Assistance Programme

Exclusive discounts

Premium pay for some overnight hours

Recognition and rewards

Free meals on your break

Career development

Job summary

McDonald’s is seeking a Customer Care team member to be the face of the restaurant, delivering a welcoming customer experience and maintaining clean spaces. You’ll support queries, provide friendly service, and help create a positive visit for every guest.

No experience is required as full training will be provided, and you’ll join a team focused on hospitality, teamwork and helping guests feel valued every day.

Qualifications

• No experience is necessary as full training will be given.

Responsibilities

• Delivering high standards of hospitality and cleanliness
• Providing a personal touch to customers visits to make them memorable
• Navigate and manage customer areas seeking engagement opportunities and actively troubleshooting issues
• Strive to go that extra mile to make people feel welcomed
• Creating a warm and welcoming atmosphere, supporting special restaurant events
• Completing tasks in line with training and company guidelines
• Following all workplace safety, hygiene and operational procedures
• Treating customers and colleagues with courtesy and respect
• Working as a supportive team member and contributing to a positive environment
• This is a customer facing role that requires enthusiasm, reliability, and a clear commitment to creating a welcoming and inclusive environment.

Job description

McDonald’s is seeking a Customer Care team member to be the face of the restaurant, delivering a welcoming customer experience and maintaining clean spaces. You’ll support queries, provide friendly service, and help create a positive visit for every guest.

No experience is required as full training will be provided, and you’ll join a team focused on hospitality, teamwork and helping guests feel valued every day.