Customer Care: Welcoming Hospitality Pro with Growth

McDonald's; Witham; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Skills for life

Employee Assistance Programme

Exclusive discounts

Premium pay for some overnight hours

Recognition and rewards

Free meals on your break

Career development

Job summary

McDonald’s is hiring a Customer Care team member to be the friendly face of the restaurant, ensuring clean spaces and excellent service for every guest.

You’ll work flexible shifts across weekdays and weekends, delivering hospitality with a personal touch and supporting events and daily operations. Training is provided, and you’ll be part of a team committed to a welcoming, inclusive atmosphere.

Qualifications

• No previous experience required; full training will be provided.
• Able to work flexible shifts across weekdays and weekends.
• Strong communication and interpersonal skills.
• Friendly and positive attitude with a customer-focused approach.

Responsibilities

• Delivering high standards of hospitality and cleanliness.
• Providing a personal touch to customers visits to make them memorable.
• Navigate and manage customer areas seeking engagement opportunities and actively troubleshooting issues.
• Strive to go that extra mile to make people feel welcomed.
• Creating a warm and welcoming atmosphere, supporting special restaurant events.
• Completing tasks in line with training and company guidelines.
• Following all workplace safety, hygiene and operational procedures.
• Treating customers and colleagues with courtesy and respect.
• Working as a supportive team member and contributing to a positive environment.

Skills

Excellent communication

Hospitality

Teamwork

Customer service

Job description

McDonald’s is hiring a Customer Care team member to be the friendly face of the restaurant, ensuring clean spaces and excellent service for every guest.

You’ll work flexible shifts across weekdays and weekends, delivering hospitality with a personal touch and supporting events and daily operations. Training is provided, and you’ll be part of a team committed to a welcoming, inclusive atmosphere.