Customer Care & Support Specialist

URBAN; Birmingham; On-site; GBP 18,000 - 24,000; Full time

Job summary

URBAN in Birmingham is seeking a Customer Service Representative to support internal and external customers with product knowledge and effective communication. You will assist with service fulfillment, handle inquiries, attend trainings, ensure proper product presentation, and help drive sales while maintaining reliable attendance.

Fluent English is required; bilinguals are welcome, and applicants must have work authorization in the United Kingdom.

Qualifications

• High school diploma required.
• Experience in a customer service or client relations is a plus.
• Must be able to communicate with customers/employees to clarify issues and resolve conflicts.
• Able to work individually and as part of a team.
• Fluent in written and verbal English
• Bilinguals welcome.

Responsibilities

• Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications.
• Handle consumer inquiries and troubleshoot.
• Attend product training classes and seminars.
• Ensure proper product presentation.
• Inventory oversight.
• Participate in sales driving events to maximize sales.
• Interact with customers in a friendly and knowledgeable manner.
• Regular, dependable attendance and punctuality is required.

Skills

Communication

Teamwork

English fluency

Bilingual

Education

High school diploma

Job description

URBAN in Birmingham is seeking a Customer Service Representative to support internal and external customers with product knowledge and effective communication. You will assist with service fulfillment, handle inquiries, attend trainings, ensure proper product presentation, and help drive sales while maintaining reliable attendance.

Fluent English is required; bilinguals are welcome, and applicants must have work authorization in the United Kingdom.