Customer Service Advisor

The Best Connection; Healey; On-site; GBP 21,000 - 25,000; Full time

Job summary

The Best Connection is seeking a friendly and organised Customer Service Advisor to join our Chorley team. You will be the main point of contact for customers, handling inquiries quickly and professionally, and using the CRM to log and track cases.

This role offers 37 hours per week with varied shifts, including early finishes on Fridays and occasional Saturday overtime. You will build strong customer relationships and work with colleagues to ensure efficient issue resolution.

Qualifications

• Customer-focused and enjoys helping people.
• Organised and able to manage time effectively.
• Self-motivated with a positive, can-do attitude.
• Team player who works well with others.
• Detail-oriented with accurate records.
• Comfortable in a busy environment handling different queries.
• Reliable and able to travel to Chorley.

Responsibilities

• Handle a variety of customer queries and provide helpful, professional solutions.
• Log, track and update customer enquiries using the CRM system.
• Arrange collections for returned or damaged goods.
• Raise credits to resolve invoicing and delivery queries.
• Build positive relationships with customers and provide high levels of service.
• Work closely with colleagues to resolve customer issues efficiently.
• Manage workload to meet business requirements and deadlines.

Skills

Customer-focused

Organised

Problem solving

Team player

Detail-oriented

Time management

Reliable

Tools

CRM system

Job description

Customer Service Advisor - Chorley

Competitive Salary | 37 Hours Per Week | Early Finish Fridays

Are you a friendly, organised and customer-focused person who enjoys helping people and solving problems?

The Best Connection are currently looking for Customer Service Advisors to join a busy and friendly team in Chorley. This is a fantastic opportunity for someone who takes pride in delivering excellent customer service and enjoys working in a fast-paced environment where every day is different.

What You'll Be Doing:

As a Customer Service Advisor, you'll be an important point of contact for customers, helping to ensure their queries are dealt with quickly, professionally and efficiently.

Your responsibilities will include:

• Handling a variety of customer queries and providing helpful, professional solutions.
• Using the CRM system to accurately log, track and update customer enquiries.
• Arranging collections for returned or damaged goods.
• Raising credits where required to resolve invoicing and delivery queries.
• Building positive relationships with customers and providing a consistently high level of service.
• Working closely with colleagues to ensure customer issues are resolved efficiently.
• Managing your workload effectively while meeting business requirements and deadlines.

The Working Hours:

You'll work 37 hours per week, with shift times varying from week to week:

• 08:00 - 16:30
• 09:00 - 17:30
• 09:30 - 18:00
• Early finish on Fridays!
• Occasional Saturday overtime may be available/required.

What We're Looking For:

We're looking for someone who is:

• Customer-focused and genuinely enjoys helping people.
• Organised, reliable and able to manage their time effectively.
• Self-motivated with a positive, can-do attitude.
• A strong team player who enjoys working with others.
• Detail-oriented, with the ability to maintain accurate records.
• Comfortable working in a busy environment and managing different customer queries.
• Reliable and able to travel to the workplace in Chorley.

Why Join Us?

If you're looking for a role where no two days are the same, you can develop your customer service skills and become an important part of a supportive team, we'd love to hear from you.

We're looking forward to hearing from you.

The Best Connection is acting as an Employment Business in relation to this vacancy.