Customer Care Specialist

ProTech Recruitment Ltd; Dorking; On-site; GBP 28,000 - 36,000; Full time

Job summary

ProTech Recruitment Ltd in Dorking is seeking an experienced Customer Service Representative to join a fast-paced manufacturing environment within the life sciences sector. The role requires experience in manufacturing, engineering, or scientific settings and involves processing orders, handling inquiries, and coordinating with production and logistics.

You will liaise with internal teams, manage returns, and ensure compliance with procedures.

Qualifications

• Previous customer service experience within manufacturing, engineering, life sciences or a similar technical environment.
• ERP system experience (Oracle highly desirable).
• Strong organisational skills and attention to detail.
• Ability to work in a fast-paced environment.
• Excellent communication and customer service skills.
• Microsoft Office proficiency.

Responsibilities

• Processing and managing customer orders
• Handling customer enquiries via phone and email
• Monitoring open and delayed orders
• Investigating shipping, invoicing and production issues
• Liaising with internal departments including production and logistics
• Managing returns and customer documentation requests
• Ensuring compliance with internal procedures and processes

Skills

Customer service

Organization

Attention to detail

Communication

Fast-paced environment

Tools

Oracle ERP

Microsoft Office

Salesforce

Job description

Customer Service Representative - Manufacturing / Life Sciences

Dorking Full Time

An excellent opportunity for an experienced Customer Service Representative to join a fast-paced manufacturing environment within the life sciences sector.

This role requires previous experience within a manufacturing, engineering, scientific or life sciences environment. Applicants without relevant industry experience are unlikely to be considered.

Key Responsibilities

• Processing and managing customer orders
• Handling customer enquiries via phone and email
• Monitoring open and delayed orders
• Investigating shipping, invoicing and production issues
• Liaising with internal departments including production and logistics
• Managing returns and customer documentation requests
• Ensuring compliance with internal procedures and processes

Requirements

• Previous customer service experience within manufacturing, engineering, life sciences or a similar technical environment
• ERP system experience (Oracle highly desirable)
• Strong organisational skills and attention to detail
• Ability to work in a fast-paced environment
• Excellent communication and customer service skills
• Microsoft Office proficiency

Desirable

• Salesforce experience
• German language skills would be a significant advantageA fantastic opportunity to join a collaborative and professional team within a growing sector