Customer Care Specialist

ProTech Recruitment Ltd; Wotton; On-site; GBP 23,000 - 29,000; Full time

Job summary

ProTech Recruitment Ltd is seeking a Customer Service Representative for a manufacturing/life sciences environment in Dorking. You will handle orders, inquiries, and coordinate with production and logistics; experience in ERP (Oracle) and MS Office essential.

A fast-paced role requiring strong organisation, communication, and attention to detail; experience in a technical environment preferred.

Qualifications

• Previous customer service experience in manufacturing, engineering, life sciences or similar technical environment.
• ERP system experience (Oracle highly desirable) and strong organizational skills.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Process and manage customer orders.
• Handle customer enquiries via phone and email.
• Monitor open and delayed orders.
• Investigate shipping, invoicing and production issues.
• Liaise with internal departments including production and logistics.
• Manage returns and customer documentation requests.
• Ensure compliance with internal procedures and processes.

Skills

Customer service

Communication

Organization

Attention to detail

Fast-paced environment

Tools

Oracle ERP

MS Office

Job description

Customer Service Representative - Manufacturing / Life Sciences
Dorking Full Time

An excellent opportunity for an experienced Customer Service Representative to join a fast-paced manufacturing environment within the life sciences sector.

This role requires previous experience within a manufacturing, engineering, scientific or life sciences environment. Applicants without relevant industry experience are unlikely to be considered.

Key Responsibilities

• Processing and managing customer orders
• Handling customer enquiries via phone and email
• Monitoring open and delayed orders
• Investigating shipping, invoicing and production issues
• Liaising with internal departments including production and logistics
• Managing returns and customer documentation requests
• Ensuring compliance with internal procedures and processes

Requirements

• Previous customer service experience within manufacturing, engineering, life sciences or a similar technical environment
• ERP system experience (Oracle highly desirable)
• Strong organisational skills and attention to detail
• Ability to work in a fast-paced environment
• Excellent communication and customer service skills
• Microsoft Office proficiency

Desirable

• Salesforce experience
• German language skills would be a significant advantage

A fantastic opportunity to join a collaborative and professional team within a growing sector