Customer Care Specialist

Accreditation Council for Graduate Medical Education; Aldridge; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic team as a Customer Care Specialist, where you will play a pivotal role in maintaining customer relationships and driving sales growth. This role offers the opportunity to work closely with various manufacturing sectors, ensuring client satisfaction while achieving sales targets. The company is committed to fostering a diverse and inclusive workplace, making it an ideal environment for forward thinkers and problem solvers. With a focus on employee growth and development, you will have access to professional courses and wellbeing programs that support your career journey.

Benefits

Mindfulness programs with Calm membership

Volunteer paid time off

Charitable donation matching

Employee Assistance Program

Wellbeing programs through OnTrack

Access to digital professional development courses

Additional local benefits

Qualifications

• Minimum GCSEs in English and Mathematics.
• At least 2 years of experience in Customer Care.

Responsibilities

• Achieve sales targets and manage customer relationships effectively.
• Handle after-sales queries and resolve customer complaints satisfactorily.
• Provide customers with information on pricing, availability, and order tracking.

Skills

Customer Relationship Management

Sales Target Achievement

Technical Troubleshooting

Administrative Skills

Education

GCSEs in English

GCSEs in Mathematics

Job description

Rockwell Automation is a global technology leader focused on helping manufacturers become more productive, sustainable, and agile. With over 28,000 employees worldwide, we are committed to making a positive impact through innovative solutions. Our dedicated team supports customers across various industries, including food supply, healthcare, water management, and green mobility.

We welcome makers, forward thinkers, and problem solvers seeking a dynamic work environment. If that describes you, we invite you to join us!

Job Description

Lektronix, a division of Rockwell Automation, is a provider of industrial automation solutions, emphasizing technical excellence and customer service globally. We invest in market development and employee growth.

We are seeking a Customer Care Specialist in the West Midlands.

As a Customer Care Specialist, you will maintain existing customer relationships and support external sales efforts to expand our customer base. Your role involves ensuring clients utilize Lektronix for all their spares and repairs needs, achieving sales targets, and managing accounts to maximize growth. You will collaborate closely with external sales personnel, handle incoming inquiries, update customers on ongoing jobs, and manage pricing, invoicing, and collections. Your customer interactions will span various manufacturing sectors, from small businesses to multinationals.

The Responsibilities - you will do:

1. Achieve sales targets and manage a geographical area to maximize sales potential.
2. Maintain and develop customer relationships, including key accounts.
3. Ensure customer satisfaction and manage expectations effectively.
4. Assess and price repair and supply jobs based on customer needs and potential.
5. Maintain a database of existing and potential customers.
6. Follow up on leads, initiate contact, and acquire new customers.
7. Provide customers with information on pricing, availability, delivery, and order tracking.
8. Support management with business development insights and decision-making.
9. Handle after-sales queries and resolve customer complaints satisfactorily.
10. Coordinate with workshops and escalate issues as needed.
11. Engage with other Customer Service staff, Regional Sales Managers, and the Commercial Manager in sales activities.
12. Gather and communicate important business information and issues.
13. Demonstrate alignment with Rockwell Automation values and act with integrity.

The essentials - you will have:

• Minimum GCSEs in English and Mathematics
• At least 2 years of experience in Customer Care

The preferred - you might also have:

• Experience troubleshooting and resolving technical issues
• Strong administrative skills

What we offer:

• Mindfulness programs with a Calm membership
• Volunteer paid time off after 6 months
• Charitable donation matching for volunteer hours or cash donations
• Employee Assistance Program
• Wellbeing programs through OnTrack
• Access to digital professional development courses
• Additional local benefits

At Rockwell Automation, we are dedicated to fostering a diverse and inclusive workplace. If you're excited about this role but your experience doesn't match every qualification, we encourage you to apply. You might be the perfect fit for this or other roles.

#LI-Hybrid #LI-YSM

Our hybrid policy expects employees to work at least Mondays, Tuesdays, and Thursdays at a Rockwell location unless otherwise required for business reasons.