Customer Care & Service Support Coordinator

The Real Estate Bd dot net; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the administrative services sector seeks a Customer Care & Service Support Coordinator in London. The role involves coordinating customer service operations, resolving inquiries, and collaborating with internal teams to enhance customer satisfaction. Ideal candidates should excel in communication and organizational skills, contributing significantly to operational efficiency.

Qualifications

• Experience in customer service roles.
• Strong communication skills for effective liaison.
• Proactive problem-solving abilities.

Responsibilities

• Coordinate machinery servicing and maintenance.
• Handle service requests and schedule engineers.
• Serve as primary contact for inbound customer queries.

Skills

Communication

Organizational Skills

Problem Solving

Job description

Customer Care & Service Support Coordinator

Our client is seeking an experienced Customer Service Executive to join their busy team. This full-time position is based in the office, Monday to Friday.

The Customer Care & Service Support Coordinator plays a vital role in delivering a seamless customer experience. The role acts as a key link between engineering, production, logistics, and commercial teams.

Responsibilities include coordinating machinery servicing and maintenance, supporting customer service activities across Trade and Wholesale channels, handling service requests, scheduling engineers, managing spare parts and documentation, and ensuring service delivery meets standards and timelines.

Additionally, the coordinator serves as the primary contact for inbound customer queries and order processing, working closely with internal teams to ensure seamless fulfillment and proactive communication. The role also provides ad hoc cover for the Direct-to-Consumer customer service function during peak periods or staff absence.

The ideal candidate will demonstrate excellent organizational and communication skills, be proactive in resolving issues, and contribute to improving customer satisfaction and operational efficiency.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Administrative and Support Services