Customer Care & Returns Specialist - Part Time

Ikea Ab; England; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

IKEA discount

Life Assurance

Pension contributions

Interest free loans

Job summary

IKEA is hiring a Customer Services Assistant in the United Kingdom for part-time hours. You will handle customer complaints, ensure smooth returns, and assist customers with product assembly and spare parts.

The role requires a customer-first mindset, teamwork, and computer literacy, with shifting tasks and a warm, supportive approach. The position includes evenings and weekend work with a 13.45/hour rate.

Qualifications

• Strong customer-focused mindset and ability to multitask.
• Able to work with technology and computer literacy.
• Remain calm and patient when dealing with diverse customers and complex complaints.

Responsibilities

• Resolve customer complaints quickly and positively.
• Accurately handle returned products and escalate issues as needed.
• Support customers with product assembly and ordering/exchanging spare parts.

Skills

Multitasking

Teamwork

Customer service

Computer literacy

Job description

IKEA is hiring a Customer Services Assistant in the United Kingdom for part-time hours. You will handle customer complaints, ensure smooth returns, and assist customers with product assembly and spare parts.

The role requires a customer-first mindset, teamwork, and computer literacy, with shifting tasks and a warm, supportive approach. The position includes evenings and weekend work with a 13.45/hour rate.