Weekend Customer Care Specialist (Part-Time)

IKEA; Leeds; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

IKEA discount 15%

Life insurance

Extra paid leave

Free meals

Job summary

IKEA Exeter is seeking a Customer Relations Assistant to join our friendly team. You’ll be the welcoming face and helpful voice, turning challenges into solutions and ensuring customers leave as lifelong fans.

You'll work at the checkouts and returns desk, provide warm greetings, and use problem-solving skills to resolve issues while maintaining accurate cash handling and smooth operations.

Qualifications

• Customer-first mindset and professional approach.
• Ability to manage several tasks without direct supervision.
• Comfort with technology and computer use.
• Calm under pressure when dealing with challenging customers.

Responsibilities

• Operate checkouts and returns desk with accurate cash handling.
• Greet customers warmly to set a positive tone for their shopping experience.
• Resolve customer complaints using effective problem-solving skills.
• Handle returns carefully and escalate product issues when needed.

Skills

Customer focus

Multitasking

Teamwork

Computer literacy

Tools

POS systems

Job description

IKEA Exeter is seeking a Customer Relations Assistant to join our friendly team. You’ll be the welcoming face and helpful voice, turning challenges into solutions and ensuring customers leave as lifelong fans.

You'll work at the checkouts and returns desk, provide warm greetings, and use problem-solving skills to resolve issues while maintaining accurate cash handling and smooth operations.