Weekend Customer Experience Specialist

Ikea Ab; Exeter; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

IKEA discount

Life Assurance (4x pay)

Paid leave

Free meals

Job summary

IKEA Exeter is inviting a Customer Service Assistant to join our friendly team. You’ll be the welcoming face and supportive voice that helps turn challenges into solutions and visitors into lifelong fans.

This part-time weekend role offers £13.45 per hour, with 12 hours per weekend (Sat and Sun) and flexibility to fit life and business needs. Working with a global brand based on simplicity and sustainability, you’ll make every guest feel valued.

Qualifications

• Proactive multitasking and initiative to manage several tasks at once.
• Customer-first mindset, making guests feel valued and supported.
• Computer literacy and comfort with technology and screens.
• Ability to stay calm and professional when handling complex queries.

Responsibilities

• Operate checkouts and returns desk with accurate cash handling.
• Greet customers warmly to set a positive shopping tone.
• Resolve customer issues quickly and positively.
• Handle returns accurately and escalate product issues when needed.

Skills

Proactive multitasking

Customer-first mindset

Computer literacy

Calm under pressure

Job description

IKEA Exeter is inviting a Customer Service Assistant to join our friendly team. You’ll be the welcoming face and supportive voice that helps turn challenges into solutions and visitors into lifelong fans.

This part-time weekend role offers £13.45 per hour, with 12 hours per weekend (Sat and Sun) and flexibility to fit life and business needs. Working with a global brand based on simplicity and sustainability, you’ll make every guest feel valued.