Customer Care & Resolution Coordinator

Simpled Services Ltd; Greater London; Hybrid; GBP 22,000 - 32,000; Full time

Job summary

Simpled Services Ltd in Greater London is seeking a responsive customer service professional to log, track and communicate updates on every job. You'll answer calls, WhatsApp messages and emails from clients and residents, log details for on-site tradespeople, and follow jobs through to completion.

The role requires calm, clear written communication, a track record in helping people with real problems, and a preference for fixing the cause rather than closing tickets.

Qualifications

• Experience handling real customer problems by phone or online.
• Ability to communicate calmly and clearly in writing.
• Willingness to investigate root causes rather than just closing tickets.

Responsibilities

• Answer calls, messages and emails from clients and residents.
• Log every job with necessary on-site details for tradespeople.
• Follow jobs through to completion and provide customer updates proactively.
• Handle complaints early while they are still small.

Skills

Customer service experience

Written communication

Problem solving

Job description

Simpled Services Ltd in Greater London is seeking a responsive customer service professional to log, track and communicate updates on every job. You'll answer calls, WhatsApp messages and emails from clients and residents, log details for on-site tradespeople, and follow jobs through to completion.

The role requires calm, clear written communication, a track record in helping people with real problems, and a preference for fixing the cause rather than closing tickets.