Customer Care Representative

Prysmian Group; Eastleigh; On-site; GBP 28,000 - 38,000; Full time

Job summary

Prysmian Group in Bishopstoke seeks a Customer Care Commercial Co-ordinator to coordinate customer queries, quotations and orders, supporting commercial viability and service excellence.

You will generate tenders, manage contracts and orders around £80m per annum, liaise with Commercial, Engineering, Logistics and Finance, and build strong internal and external relationships to deliver cost‑effective solutions while maintaining world‑class service.

Qualifications

• Educated to A level standard with grades A-C in Maths and English.
• Working knowledge of Microsoft Office is essential.
• A good working knowledge of SAP will be beneficial.

Responsibilities

• Coordinate customer queries, quotations and orders.
• Generate tenders and quotations with efficient turnaround.
• Coordinate contracts and customer orders around £80m per annum.
• Ensure orders and inquiries are accurate, timely and cost-effective.
• Maintain accountability of orders from input to billing.
• Collaborate with Commercial, Engineering, Logistics, Manufacturing and Finance.
• Build and maintain strong customer relationships as main internal contact.
• Support other Trade & Installer functions.
• Balance cost-effectiveness with world-class customer service.

Education

A-level Maths

A-level English

Tools

Microsoft Office

SAP

Job description

POSITION: Customer Care Commercial Co-ordinator

DEPARTMENT: Customer Care Trade & Installers

LOCATION: Bishopstoke

REPORTING TO: Customer Care Team Leader

JOB REQUIREMENTS

The key purpose of this role is to contribute to the commercial viability of the Customer Care business by co-ordinating customer queries, quotations and orders effectively through the utilisation of appropriate commercial procedures which include contract review, metal management and currency booking, at all times maintaining a philosophy of service excellence.

Key activities include:

• Generate tenders and quotations and ensure an efficient turnaround time.
• Co-ordinate the associated contracts and customer orders to the value of circa £80m per annum.
• Ensure orders and enquiries are executed in an accurate, timely and cost-effective manner.
• Maintain accountability of orders from order input to billing and ensure timely resolution of queries and complaints.
• Ensure orders and enquiries are executed in an accurate, timely and cost-effective manner.
• Liaise with internal departments including Commercial, Engineering, Logistics, Manufacturing and Finance to ensure orders are delivered on time and in the most profitable and efficient way.
• Build and maintain effective customer relationships by acting as their internal contact on all aspects of enquiries, queries and orders.
• Support and assist with other internal Trade & Installer functions.
• Work closely with internal and external customers to ensure we provide the most cost-effective solutions for the business balanced with world class customer service.

QUALIFICATIONS/EXPERIENCE

Candidates will ideally be educated to ‘A’ level standard or equivalent with grades A to C in Maths and English. A working knowledge of Microsoft Office is essential. A good working knowledge of SAP will be beneficial.

The successful candidate will be able to demonstrate their passion for customer service excellence and have had previous experience in a similar sales and marketing or customer service role. Attention to detail is paramount. The candidate will have a can-do attitude; be flexible with the ability to adapt to a changing working environment; demonstrate excellent communication skills; and have an excellent telephone manner.