Customer Care Representative

ITH Icoserve; Camberley; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in healthcare technology is seeking a Customer Care Representative to join their dynamic team. This role offers the chance to make a significant impact by managing customer requests and ensuring seamless communication within the organization. You will thrive in a supportive environment that values diversity and encourages personal growth. With flexible working hours and the opportunity for overtime, this position is perfect for someone who enjoys a fast-paced, collaborative atmosphere. If you are passionate about customer service and want to contribute to pioneering breakthroughs in healthcare, this is the perfect opportunity for you.

Benefits

26 days' holiday

Up to 10% employer pension contribution

Share and bonus scheme

Private medical insurance

Dental cover

Paid volunteering days

24/7 employee assistance programme

Qualifications

• Experience in customer interaction over the phone and face-to-face.
• Ability to manage multiple tasks under tight deadlines.

Responsibilities

• Manage customer requests from call logging to completion.
• Act as a contact for general healthcare customer enquiries.

Skills

Customer Service Skills

Multitasking

Deadline Management

SAP

Siebel

Tools

Service Management System

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Customer Care Representative to join our Customer Care Centre (CCC) where you will be responsible for effectively managing all customer requests for support from call logging to call completion. You will also be expected to be the accurate and effective handler of all requests from the NHS and private sectors.

Core hours are 8am-4pm & 10am-6pm (rotating), it's an office-based role (in Camberley). This is a 7-day contract, so there may need to be flexibility for 8am-8pm hours Mon-Sunday, as there may be occasional business cover requirements. Working extended hours are eligible for overtime/enhanced pay.

Your Role:

• Log all Service/Applications related calls on the appropriate Service Management System, checking contract and warranty status of the reported system and capturing all of the contact information and process checks
• Forward all logged Service/Application calls to the respective Technical/Applications support teams
• Act as a point of contact for the Siemens switchboard for general Healthcare customer-related enquiries, forwarding them to the appropriate areas of the business
• Create spare part and test equipment orders as required by the Customer Service Engineer for planned visits and coordinate their delivery.

Your Expertise:

• Experience dealing with customers over the phone and face to face
• Skills in handling several tasks at the same time against tight deadlines
• Experience working to deadlines in a pressurised environment and working in a team
• SAP and Siebel experience (advantageous).

Our Benefits:

• 26 days' holiday with the option to buy or sell an additional 5
• Up to 10% employer pension contribution
• Share and bonus scheme
• Access to our flexible benefits from private medical insurance to dental cover
• Corporate Social Responsibility opportunities including 2 paid volunteering days per year and support from our 24/7 employee assistance programme

Who we are:

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

As an equal opportunity employer, we welcome applications from individuals with disabilities.