Customer Care - Part Time

McDonald's United Kingdom; Larkhall; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Holiday pay

Service awards

Meal allowance

Employee discounts

Job summary

McDonald's UK is hiring a Customer Care Assistant to be the face of our restaurant, welcoming customers and ensuring smooth operation in the dining area. You will engage with guests, assist with special events, and help maintain cleanliness in both dining areas and toilets.

We value friendly, approachable team players who can communicate clearly, listen actively, and keep energy high in our fast-paced environment.

Qualifications

• Customer-facing role experience preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Positive attitude and willingness to help customers.
• Friendly, welcoming, and helpful demeanour.

Responsibilities

• Deal with customers and ensure the dining area runs smoothly.
• Make children feel welcome, hand out balloons, and assist with events.
• Maintain high standards of cleanliness in dining areas and toilets.
• Establish and maintain positive communication with customers and inform the manager of satisfaction.
• Work in a fast-moving, high-energy environment and connect with customers.

Skills

Customer service

Communication

Team player

Job description

To meet the criteria for this role, you will be required to be available to work within , working shifts across .

McDonald's UK has been around for over 50 years! We are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential. Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top highstreet and online brands and much more...........