Customer Care - Full Time

McDonald's United Kingdom; Larkhall; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Holiday pay

Service Awards

Meal allowance

Employee discounts from top highstreet

Job summary

McDonald's UK is seeking a Customer Care Assistant to welcome customers and ensure the dining area and toilets are clean and welcoming. You will engage with guests, assist with events, and support the team to deliver a high-energy, friendly service.

This role focuses on building positive customer relations, maintaining standards, and contributing to a safe, inclusive, and efficient restaurant environment.

Qualifications

• Friendly and welcoming demeanor with customers.
• Ability to connect with customers and make them feel valued.
• Effective communication skills including face-to-face conversation and listening.
• Team player with high energy in a fast-moving environment.

Responsibilities

• Be the face of the restaurant, dealing with customers and ensuring smooth operation in customer areas.
• Make children feel welcome, hand out balloons, and help organise special events.
• Maintain high cleanliness standards in dining area and toilets.
• Establish and maintain positive communication with customers and inform the manager about satisfaction.
• Work in a fast-moving, high-energy environment with a genuine smile.

Job description

To meet the criteria for this role, you will be required to be available to work within , working shifts across .

McDonald's UK has been around for over 50 years! We are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential. Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top highstreet and online brands and much more...........