Customer Care - Full time

McDonald's United Kingdom; North East; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Holiday pay

Service Awards

Meal allowance

Employee discounts

and much more

Job summary

McDonald’s UK is looking for a Customer Care Assistant to be the face of the restaurant, greeting guests, handling requests and ensuring the dining area is clean and welcoming. You’ll interact with families, supervise children’s activities, and help deliver a warm, inclusive dining experience for every guest.

In a fast-moving, high-energy setting, you’ll need a genuine smile, strong communication skills and a collaborative spirit to keep customers satisfied and support the team.

Qualifications

• Friendly, welcoming and helpful behaviour is essential.
• Strong communication and listening skills required.
• Ability to stay energetic and efficient in a fast-paced environment.

Responsibilities

• Greet customers and ensure a warm, welcoming dining area.
• Answer questions and resolve simple issues to improve customer satisfaction.
• Maintain high standards of cleanliness in dining areas and toilets.
• Assist with events and activities to create a positive guest experience.
• Keep the manager informed about customer feedback and satisfaction.

Skills

Customer service

Communication

Teamwork

Positive attitude

Job description

McDonald's UK has been around for over 50 years! We are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you’ll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It’s your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you’ll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Benefits package includes:

• Holiday pay
• Service Awards
• Meal allowance
• Employee discounts from top highstreet and online brands
• and much more...........