Customer Care & Order Support Advisor

Michael Page; Gateshead; On-site; GBP 21,000 - 27,000; Full time

Job summary

Michael Page in Gateshead is seeking a Customer Service Advisor to be the first point of contact for customers, handling calls, emails, and order processing. You will support the retail team and resolve issues to ensure a smooth customer journey.

Responsibilities include responding to enquiries, processing orders, maintaining product knowledge, and collaborating with the team to improve service delivery. This is an office-based role with regular shifts.

Qualifications

• Strong communication and interpersonal skills.
• Good organisational skills and attention to detail.
• Proficiency in using basic computer systems and software.
• Ability to handle customer queries calmly and professionally.
• Proactive approach to resolving problems and improving processes.
• Can work shift patterns between 7:30 and 18:00, fully office based.

Responsibilities

• Respond to customer enquiries via phone and email in a professional manner.
• Process orders accurately and ensure timely follow-up with customers.
• Resolve customer issues and complaints promptly, escalating when necessary.
• Maintain up-to-date knowledge of products and services offered.
• Collaborate with the wider team to ensure a seamless customer experience.
• Log customer interactions and update internal systems as required.
• Support the retail team with administrative tasks when needed.
• Provide feedback on recurring customer concerns to improve service delivery.

Skills

Communication skills

Organisational skills

IT literacy

Customer service

Problem solving

Tools

CRM software

Job description

Michael Page in Gateshead is seeking a Customer Service Advisor to be the first point of contact for customers, handling calls, emails, and order processing. You will support the retail team and resolve issues to ensure a smooth customer journey.

Responsibilities include responding to enquiries, processing orders, maintaining product knowledge, and collaborating with the team to improve service delivery. This is an office-based role with regular shifts.