Retail Customer Service Admin: Own Interactions & Orders

Michael Page; Manchester; On-site; GBP 23,850 - 29,150; Full time

Job summary

Michael Page in Manchester is seeking a Customer Service Administrator to handle day-to-day customer interactions in the retail/e-commerce sector. You will respond to enquiries via phone and email, process orders, returns and exchanges, and maintain accurate records to support a smooth customer service operation.

The role requires strong communication and problem-solving skills, CRM proficiency, and the ability to work under pressure.

Qualifications

• Experience in a similar customer service role within the retail industry.
• Strong communication and problem-solving skills.
• Proficiency in using customer relationship management (CRM) systems.
• Attention to detail and ability to work under pressure.
• Confidence in handling customer queries in a professional manner.

Responsibilities

• Respond to customer enquiries via phone, email and other communication channels.
• Process orders, returns and exchanges in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to resolve customer issues.
• Provide product and service information to customers as needed.
• Identify and escalate issues to appropriate teams.
• Ensure all communication aligns with company policies and standards.
• Support the customer service team with administrative tasks as required.

Skills

Communication

CRM proficiency

Problem-solving

Attention to detail

Customer service experience

Job description

Michael Page in Manchester is seeking a Customer Service Administrator to handle day-to-day customer interactions in the retail/e-commerce sector. You will respond to enquiries via phone and email, process orders, returns and exchanges, and maintain accurate records to support a smooth customer service operation.

The role requires strong communication and problem-solving skills, CRM proficiency, and the ability to work under pressure.