Customer Care Manager - New Homes

Wheatstone Solutions; Braintree; Hybrid; GBP 55,000 - 64,000; Full time

Job summary

An established industry player is seeking a Customer Care Manager to enhance customer experiences throughout their journey. This role involves conducting property inspections, managing customer complaints, and collaborating with site teams to ensure quality service. With a flexible work arrangement that includes remote options, this position is ideal for someone who thrives in a customer-focused environment and possesses strong communication and technical skills. Join a dynamic team dedicated to delivering exceptional customer care in the house building sector.

Qualifications

• Experience in Customer Service or Customer Relations in House Building.
• Strong communication and customer-facing skills.

Responsibilities

• Conduct pre-inspections and home demonstrations for customers.
• Manage customer complaints and coordinate with the Head of department.
• Travel across the region for property inspections.

Skills

Customer Service Management

Communication Skills

Technical Knowledge

Report Writing

IT Proficiency

Job description

Customer Care Manager - Permanent - Essex - £55,000+ plus package

Introduction & Role

We are currently representing a House Builder, who are seeking a Customer Care Manager to join their team on a permanent basis.

The role entails being the first point of contact for customers throughout their journey from exchanging through to the warranty period.

The position is based both at office and on site and offers working from home 2 days a week.

Day to day

• Carrying out pre-inspections on properties prior to handover.
• Carry out home demonstrations and handover.
• Attend weekly meetings with site and sales teams to review sales and build progress.
• Meeting customers in their properties, carrying out inspections as necessary on reported defects or issues.
• Writing reports from inspections to discuss with the Customer Care department and relevant stakeholders.
• Ensure any works to be carried out by contractors or Maintenance Operatives are completed to the best quality and to the customers' expectations.
• Work closely with site teams and contractors to notify on any reoccuring patterns or issues that arise.
• Manage any complaints that arise with customers' and deal with effectively alongside the Head of department.
• Travelling across the region, predominantly North Essex.
  
  

Key Skills Required

• Previous experience within a Customer Service Manager / Customer Relations Manager role, or similar in the House Building / New Homes industry.
• Flexibility to travel to sites.
• Excellent communication and customer facing skills
• Good Technical knowledge to be able to diagnose issues and act accordingly.
• Excellent report and email writing skills and proficient with IT.
  
  

Please apply below or contact Chris Ellis at Wheatstone Solutions for more information