Customer care manager

Fawkes and Reece; Greater London; On-site; GBP 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Customer Care Manager, where you will play a crucial role in ensuring customer satisfaction in new build properties. This dynamic position involves managing customer complaints, conducting inspections, and liaising with subcontractors. The ideal candidate will have direct defect experience within housing and strong management skills. With a competitive salary and a range of employee benefits including a company car and private medical insurance, this role offers a fantastic opportunity to make a significant impact in a reputable organization.

Benefits

Company Car

Company Pension Scheme

Private Medical Insurance

Employee Benefits

Qualifications

• Direct defect experience within housing is essential.
• Management experience is preferred for this role.

Responsibilities

• Resolve customer complaints and ensure satisfaction.
• Conduct home demonstrations and inspections for new homeowners.

Skills

Customer Service Management

Complaint Resolution

Defect Management

Liaising with Subcontractors

Education

Experience in Housing Sector

Management Experience

Job description

Reference: MDAV-54678654-435675_1746611977
Posted: May 7, 2025

A leading home developer has a requirement for a customer care manager to join a busy customer care team in North London.

The company are a reputable developer for affordable new build properties in the North of London.

Reporting to the head of customer care you will be dealing with customer complaints and issues past the point of purchase.

Standard tasks and duties will include:

• Dealing with customer complaints and ensuring they are resolved
• Reporting into the Head of Customer Service
• Carrying out inspections and reporting defects
• Dealing with subcontractors and Trades
• Keeping customers up to date with time scales of the complaints
• Liaising daily with the rest of the customer service teams
• Instructing maintenance technicians
• Conducting home demonstrations to customers
• Inspection prior to the customer moving in
• Instruct Subcontractors/Trades as required

Requirements for the role:

Candidates need direct defect experience within housing, ideally with management experience.

Package on offer:

The company are offering a competitive salary, Company car, company pension scheme, private medical insurance and various other employee benefits.

How to apply

To apply for the Customer Care Manager role, please contact Max Davies on 07545 438316 or apply via the link below.