Customer Care Leader: Banking Support & Growth

Barclays; Glasgow; On-site; GBP 38,000 - 48,000; Full time

Job summary

Barclays in Glasgow seeks a Customer Care Leader to guide a team of telephony Specialist Customer Care colleagues across Onboarding or Customer Due Diligence. You will manage day-to-day operations, performance, and the development of new joiners to support growth in this area.

You will analyze reports to drive performance and ensure customers consistently receive excellent service, building a capable, engaged team and fostering a culture of customer advocacy and risk-conscious delivery.

Qualifications

• Recent or current people leadership experience.
• Experience with performance management and coaching.
• Strong attention to detail and data-driven mindset.

Responsibilities

• Lead day-to-day operations of the Customer Care team.
• Manage performance metrics and KPIs for the team.
• Organise day-to-day staffing and onboarding of new colleagues.
• Analyse reports and data to drive performance improvements.
• Influence customer outcomes and ensure high levels of service.
• Collaborate with stakeholders across Barclays to meet regulatory and business needs.
• Create an empowering environment that supports customers, colleagues and outcomes.

Skills

People Leadership

Performance Management

Attention to Detail

Analytical Approach

Communication Skills

Stakeholder Management

Job description

Barclays in Glasgow seeks a Customer Care Leader to guide a team of telephony Specialist Customer Care colleagues across Onboarding or Customer Due Diligence. You will manage day-to-day operations, performance, and the development of new joiners to support growth in this area.

You will analyze reports to drive performance and ensure customers consistently receive excellent service, building a capable, engaged team and fostering a culture of customer advocacy and risk-conscious delivery.