Customer Care & Jewelry Sales Associate

H&T Group Ltd; Ilford; On-site; GBP 19,000 - 20,000; Part time

Benefits offered by this job

Private healthcare plan

Cycle to work scheme

Staff discounts up to 25%

Job summary

H&T Group Ltd is seeking a Store Colleague in Ilford for a part-time role (15 contracted hours). You will greet customers, understand their needs, and provide tailored support across pawnbroking, retail, and financial services. Training is provided to build confidence in a fast-paced store environment.

No prior pawnbroking experience is required; you’ll earn a starting rate with progression after training and have the chance to earn discretionary bonuses based on KPIs.

Qualifications

• You don’t need pawnbroking experience; full training will be provided.
• Strong interest in people and integrity are valued.
• Willingness to learn in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service with a friendly and professional approach
• Assist customers with pawnbroking, retail sales, and financial products
• Maintain high standards of compliance and store presentation
• Work collaboratively with your team to exceed targets
• Handle transactions accurately and securely
• Multilingual skills are a bonus; additional languages are valued but not required

Skills

Customer service

Communication

Teamwork

Job description

H&T Group Ltd is seeking a Store Colleague in Ilford for a part-time role (15 contracted hours). You will greet customers, understand their needs, and provide tailored support across pawnbroking, retail, and financial services. Training is provided to build confidence in a fast-paced store environment.

No prior pawnbroking experience is required; you’ll earn a starting rate with progression after training and have the chance to earn discretionary bonuses based on KPIs.