Customer Service & Jewelry Sales Associate — Flexible Hours

H&T Group Ltd; Cardiff; On-site; GBP 27,414,000 - 31,685,000; Part time

Benefits offered by this job

30 days holiday

Private healthcare

Cycle to work

Season ticket loans

Staff discounts

Incentive schemes

Employee perks portal

Job summary

H&T Group Ltd in Cardiff is seeking a Store Colleague to be the face of our leading pawnbroker network, delivering friendly, expert support to every customer across our 285+ stores.

You’ll receive full training, a starting rate of £12.75 per hour rising to £13.44 after training, and the chance to earn discretionary bonuses up to £2,000 per year based on KPIs, with flexibility across Monday to Sunday and 30 hours weekly.

Qualifications

• No pawnbroking experience required; genuine interest in people and willingness to learn.
• Strong customer-service orientation and professional appearance.
• Multilingual skills are a bonus but not required.

Responsibilities

• Deliver exceptional customer service with a friendly and professional approach
• Assist customers with pawnbroking, retail sales, and financial products
• Maintain high standards of compliance and store presentation
• Work collaboratively with your team to exceed targets
• Handle transactions accurately and securely

Skills

Customer service

Communication

Integrity

Willingness to learn

Teamwork

Job description

H&T Group Ltd in Cardiff is seeking a Store Colleague to be the face of our leading pawnbroker network, delivering friendly, expert support to every customer across our 285+ stores.

You’ll receive full training, a starting rate of £12.75 per hour rising to £13.44 after training, and the chance to earn discretionary bonuses up to £2,000 per year based on KPIs, with flexibility across Monday to Sunday and 30 hours weekly.