Sales Assistant - Full Time - Ilford

H&T Group Ltd; Ilford; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Holiday allowance

Private healthcare

Cycle to work

Season ticket loans

Staff discounts

Job summary

H&T Group Ltd is hiring a Store Colleague in Ilford. You’ll greet customers, understand their needs, and guide them to the best outcomes in a busy 285+ store network. Full training is provided and you’ll join a team that values integrity and service excellence.

Salary starts at £13.52/hour (£26,363/year) with training and increases to £13.69/hour. You can earn up to £2,000 extra annually through discretionary bonuses and benefits include holiday, private healthcare, and staff discounts.

Qualifications

• Deliver exceptional customer service in a fast-paced retail environment.
• Ability to understand customer needs and offer tailored solutions.

Responsibilities

• Provide warm welcome and expert support to customers.
• Assist with pawnbroking, retail sales, and financial products.
• Maintain high standards of compliance and store presentation.
• Work with team to exceed targets.
• Handle transactions accurately and securely.

Skills

Customer service

Pawnbroking awareness

Multilingual ability

Job description

Are you passionate about helping people and delivering great service? Looking for a role where every day is different and you can truly make a difference?

If so, we'd love to hear from you.

At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers.

We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.

Salary: Starting rate £13.52 per hour (£26,363 per annum), increasing to £13.69 once full training has been completed (Includes London Weighting Allowance)*

Location: Ilford

Job Type: Full Time - 37.5hrs

Flexibility: Full flexibility from Monday to Sunday is required

The opportunity to earn up to £2,000 extra each year in discretionary bonuses, which are based on performance against key KPIs.

About The Role

As a Store Colleague at H&T, you’ll be the face of our leading business, providing a warm welcome and expert support to every customer in one of our 285+ stores. You will take the time to understand customer needs, offering tailored solutions and ensuring they leave with the best possible outcome.

You don't need experience in pawnbroking, just a genuine interest in people, a strong sense of integrity, and a willingness to learn.

We'll provide full training and support to help you build confidence and succeed in a fast-paced environment where no two days are ever the same.

Key Responsibilities

• Deliver exceptional customer service with a friendly and professional approach
• Assist customers with a range of services including pawnbroking, retail sales, and financial products
• Maintain high standards of compliance and store presentation
• Work collaboratively with your team to exceed targets
• Handle transactions accurately and securely
• Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required

What We Offer

At H&T, we’re proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you’ll receive full training and ongoing development to support your growth, with clear pathways for career progression.

We recognise and reward your commitment too with a salary increase upon successful completion of your training, and 94% of our store colleagues reach the next salary stage within 15 months of joining us.

Benefits

• 30 days of holiday (including bank holidays), rising to 33 days with length of service
• Flexibility to buy or sell holiday days to suit your lifestyle
• Access to a private healthcare plan
• Cycle to work scheme and season ticket loans
• Preferential currency exchange rates
• Generous staff discounts – up to 25% off jewellery and high-end watches
• Incentive schemes to reward your achievements
• Exclusive discounts at leading retailers via our employee perks portal