Customer Care - Guaranteed Hours Available

TN United Kingdom; Newport; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in Newport is seeking a Customer Care Assistant to engage with customers and ensure smooth operations in a fast-paced environment. Responsibilities include maintaining cleanliness, creating a welcoming atmosphere, and participating in special events. The ideal candidate must possess excellent communication skills and a friendly demeanor.

Benefits

Free meal on shift

Employee discounts on food

Discounts in retail stores, theme parks, attractions, and cinema tickets

Private medical care

Opportunities for development

Qualifications

• Ability to connect with customers and make them feel valued.
• Good communication skills such as attentive listening and face-to-face verbal communication.

Responsibilities

• Engaging with customers and ensuring smooth operations.
• Maintaining high standards of cleanliness in the dining area.
• Planning and executing children's competitions and special events.

Skills

Communication

Customer Engagement

Cleanliness Standards

Job description

Customer Care - Guaranteed Hours Available, Newport

Client: [Client details not provided]

Location: Newport, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 51a469d4ada4

Job Views: 23

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

Overview

Position

Description

As a Customer Care Assistant, you will be the face of your restaurant, engaging with customers and ensuring smooth operations in the customer areas. Your activities will include making children feel welcome, handing out balloons, catering to customers' specific needs, maintaining high standards of cleanliness in the dining area and toilets, and creating a warm and welcoming atmosphere. You will establish and maintain positive communication with customers and keep the manager informed about customer satisfaction.

You may also participate in planning and executing children's competitions and other special events organized by your restaurant.

Benefits:

• Free meal on shift
• Employee discounts on food
• Discounts in retail stores, theme parks, attractions, and cinema tickets
• Private medical care
• Opportunities for development

Position Requirements:

You will be working in a fast-paced, high-energy environment. We are looking for someone with a genuine smile, the ability to connect with customers, and make them feel valued.

Position Attributes:

You should be confident in approaching and interacting with diverse groups of people. Friendly, courteous, and helpful behavior should come naturally. Good communication skills such as attentive listening, face-to-face verbal communication, and maintaining eye contact are essential. You must understand the importance of high standards of service and cleanliness. Maintaining high energy levels while working efficiently and productively is crucial. Your appearance should be smart and clean.