Customer Care - Northwich Drive Thru (Full Time [Guaranteed Minimum Hours available])

McDonald's United Kingdom; Northwich; On-site; GBP 18,000 - 26,000; Full time

Job summary

Join a globally recognized brand as a Customer Care Assistant at a bustling drive-thru location. This role is all about delivering exceptional customer service and creating a friendly environment for guests. You'll be the face of the restaurant, ensuring that every customer feels valued and welcomed. With a commitment to inclusivity and community, this opportunity offers a supportive workplace where you can thrive and develop your skills. If you have a genuine smile and a passion for customer care, this is the perfect chance to make a difference in people's day-to-day experiences.

Benefits

Holiday Pay

Service Awards

Meal Allowance

Employee Discounts

Qualifications

• Strong communication skills and ability to connect with customers.
• Experience in a fast-paced environment is beneficial.

Responsibilities

• Ensure customer areas run smoothly and maintain cleanliness.
• Create a welcoming atmosphere and address customer needs.

Skills

Effective Communication Skills

Customer Service Skills

Teamwork

Attentive Listening

Job description

Customer Care - Northwich Drive Thru (Full Time [Guaranteed Minimum Hours available])

McDonald's is one of the most recognized brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community, and Family. We live by our values every day and are committed to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, you will be the face of your restaurant. You will deal with customers and ensure everything runs smoothly in the customer areas. Responsibilities include:

1. Making children feel welcome and handing out balloons.
2. Organizing special events and looking after customers' specific needs.
3. Maintaining high standards of cleanliness in the dining area and toilets.
4. Creating a warm and welcoming atmosphere.
5. Establishing and maintaining positive communication with customers.
6. Keeping the manager informed about customer satisfaction.

You'll be working in a fast-moving, high-energy environment, and we’re looking for a genuine smile and an ability to connect with customers. Friendly, welcoming, courteous, and helpful behavior will come naturally to you, and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication, and eye contact are essential. The ability to maintain high energy levels while working both efficiently and productively is crucial.

Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands, and much more.

Training and Support

At McDonald's, we believe in opportunity for everyone, and Training & Development is paramount within our restaurants. The digital training guides we have created solidify your learning and make it easier for you to progress in your career.

Frequently Asked Questions

McDonald’s is an equal opportunities employer and supports applications from people from all walks of life. We embrace diversity and are committed to creating an inclusive culture that allows everyone to be their authentic self in our restaurants, helping us to better serve our customers.