Customer Care Executive

Serco Group; Watton; Sur place; GBP 27 000 - 30 000; Plein temps

Avantages offerts par ce poste

Pension up to 6%

Training and development

Health and wellbeing

Discounts

Charity

Employee networks

Résumé du poste

Serco Group in Watton, Norfolk, is seeking a Customer Service Executive to support our Environmental Services team. You will deliver responsive, high-quality customer care, ensuring enquiries are addressed with accuracy and efficiency.

You will respond to calls and emails, handle resident inquiries across Breckland, North Norfolk and Kings Lynn, take payments, raise worksheets, and contribute to daily admin as a team.

Qualifications

• Experience in a busy office/reception/call centre environment.
• Strong customer service skills; handle queries professionally and empathetically.
• Excellent written and verbal communication skills.
• Good organisational skills; ability to prioritise and meet deadlines.
• Proactive, team-focused with adaptability to change.

Responsabilités

• Respond to telephone and email enquiries from customers, contractors, and internal teams.
• Handle inbound and outbound calls to residents across Breckland, North Norfolk and Kings Lynn.
• Take payments.
• Raise worksheets.
• Monitor emails daily and complete admin tasks as a team.

Connaissances

Customer service

Communication

Organisation

MS Office

Teamwork

Problem solving

Outils

Microsoft Office

Description du poste

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Location: Watton, Norfolk, IP25 6JB
Salary: £26,509.50 per annum (pro rota)
Permanent- 40 hours per week

Working Hours: Monday - Friday between the hours of 8am-6pm, flexible shift working during operational hours is required

Ready to impact a better future?

As a Customer Service Executive in our Environmental Services team, you’ll be at the heart of delivering responsive, high-quality support to customers, ensuring enquiries are handled with care, accuracy, and efficiency.

What you’ll do as a Customer Service Executive

You’ll be entrusted to:

• Respond to telephone and email enquiries from customers, contractors, and internal teams, ensuring timely and effective resolutions
• Handling inbound and outbound calls to residents across Breckland, North Norfolk and Kings Lynn
• Taking payments
• Raising worksheets
• As part of this you will monitor emails daily and complete admin tasks as a team.

Does this sound like you?

You’ll be a great fit for this role if you have:

• Experience working in a busy office/ reception call centre environment
• Strong customer service skills, with the ability to handle queries professionally and empathetically
• Excellent communication skills, both written and verbal
• Good organisational skills, with the ability to prioritise tasks and meet deadlines in a performance-driven environment
• Strong attention to detail and confidence using Microsoft Office and digital systems
• A proactive, team-focused approach, with the ability to solve problems and adapt to change

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

A little bit about us:

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).