Customer Care Executive – Environmental Services (Hybrid)

Serco Group; Watton; Sur place; GBP 27 000 - 30 000; Plein temps

Avantages offerts par ce poste

Pension up to 6%

Training and development

Health and wellbeing

Discounts

Charity

Employee networks

Résumé du poste

Serco Group in Watton, Norfolk, is seeking a Customer Service Executive to support our Environmental Services team. You will deliver responsive, high-quality customer care, ensuring enquiries are addressed with accuracy and efficiency.

You will respond to calls and emails, handle resident inquiries across Breckland, North Norfolk and Kings Lynn, take payments, raise worksheets, and contribute to daily admin as a team.

Qualifications

• Experience in a busy office/reception/call centre environment.
• Strong customer service skills; handle queries professionally and empathetically.
• Excellent written and verbal communication skills.
• Good organisational skills; ability to prioritise and meet deadlines.
• Proactive, team-focused with adaptability to change.

Responsabilités

• Respond to telephone and email enquiries from customers, contractors, and internal teams.
• Handle inbound and outbound calls to residents across Breckland, North Norfolk and Kings Lynn.
• Take payments.
• Raise worksheets.
• Monitor emails daily and complete admin tasks as a team.

Connaissances

Customer service

Communication

Organisation

MS Office

Teamwork

Problem solving

Outils

Microsoft Office

Description du poste

Serco Group in Watton, Norfolk, is seeking a Customer Service Executive to support our Environmental Services team. You will deliver responsive, high-quality customer care, ensuring enquiries are addressed with accuracy and efficiency.

You will respond to calls and emails, handle resident inquiries across Breckland, North Norfolk and Kings Lynn, take payments, raise worksheets, and contribute to daily admin as a team.