Customer Care Engineer

Willerby Ltd.; Hull and East Yorkshire; On-site; GBP 17,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly rate

Life assurance

Company pension

A host of other benefits available to你

Job summary

Willerby Ltd. in Hull is seeking a Customer Care Engineer to be the face of the company for warranty services across the country. You will travel to park sites, deliver timely service and work with customers to uphold high standards in a fast-paced environment.

The role requires strong planning, excellent interpersonal skills and a clean driving licence, with training provided to deepen product knowledge from parts to finished goods.

Qualifications

• Plan and manage all aspects of service rectification.
• In-depth understanding of products from parts to finished goods.
• Diving licence (preferably clean) is essential.

Responsibilities

• Represent the business with clients, customers and dealers professionally.
• Manage warranty issues and complete service work to required standards.
• Maintain high service levels and uphold the ethos 'our customer, our responsibility'.
• Support the Customer Service team with product knowledge as needed.
• Prioritise workload to resolve issues promptly.
• Conduct off-site health and safety assessments and follow park rules.

Skills

Project planning

Interpersonal communication

Diving licence

Job description

Customer Care Engineer, Hull

Willerby - it’s our name and is a core component of who we are. We’re so proud of our legacy and to have grown from manufacturing in a tiny village nearby to our sprawling 90-acre site in Hull today. Our goal has always been and always will be dedication to detail and creating a quality product.

In our seventy-fifth year, Willerby has been the UK’s largest manufacturer of holiday homes and lodges. We love designing practical and beautiful homes for parks not only in the UK but also across the world.

We have a vacancy for Customer Care Engineer, a role that is integral to the service we provide to our customers once our units become holiday homes across the country.

A little more about the role

As Customer Care Engineer, you will become the face of Willerby when dealing with warranty services that have arisen for our valued customers.

You will provide a timely service that is second to none, ensuring the ethos of responsibility is maintained after our units have left the site in Hull.

Given the nature of the role, travelling to various park sites across the country is essential and you will ensure that service work is completed to a high standard.

Key responsibilities

• Represent the business at all levels, liaising with clients, customers and dealers in a professional manner

• Manage customer warranty issues and complete all service work to the Company’s expected quality standard

• Maintain a high level of service to all our customers using the ethos “our customer, our responsibility”

• Support the wider Customer Service team with knowledge of products as necessary

• Ensure workload is prioritised regularly so customer issues can be remedied at the earliest opportunity

• Ensure that off-site Health & Safety risk assessments are completed, and off-site park rules and procedures are followed

About You

Given the nature of the role, you will need to be able to plan and project manage all aspects of service rectification.

You will be regularly communicating with internal stakeholders and external customers so you will need outstanding interpersonal skills.

A diving licence (preferably clean) is an essential requirement alongside a good logistical knowledge of the UK and Europe.

Ideally, you will also have a good understanding of our product, from parts to the finished goods, though training will be provided.

What we can offer you

• Competitive hourly rate
• Life assurance
• Company pension
• A host of other benefits available to you and family members throughout the year