Customer Care Coordinator

Vertu Motors plc; Newport; On-site; GBP 25,000 - 28,000; Full time

Job summary

Join a forward-thinking company as a Customer Care Coordinator in Newport, where you'll be at the heart of customer interactions and administrative functions. This full-time role offers a dynamic work environment focused on teamwork and individual growth. With a commitment to employee development, the company provides extensive training, generous leave, and a supportive culture that values work-life balance. If you're passionate about delivering exceptional customer service and looking for a rewarding career, this opportunity is perfect for you.

Benefits

25 Days Holiday

Rewards Platform

Service Discounts

Employee Purchase Scheme

Share Incentive Plan

Comprehensive Pension

Enhanced Family Leave

Continuous Learning

Positive Work Environment

Community Involvement

Qualifications

• Experience in a call-centre setting is preferred.
• Outstanding written and oral communication abilities are essential.

Responsibilities

• Handle administrative functions like invoicing and managing finance payouts.
• Maintain regular communication with customers and dealerships.

Skills

Communication Skills

IT Proficiency

Organisational Ability

Attention to Detail

Complaint Handling Experience

Tools

CRM Systems

Job description

Vans Direct Newport

Exciting Career Opportunity: Customer Care Coordinator at Vans Direct Newport

About Us: Vans Direct Limited stands at the forefront of the UK's van and commercial vehicle supply industry. By partnering with over 15 renowned manufacturers and various finance entities, we deliver a seamless, one-stop shopping experience for everyone from sole traders to large fleet operators. Our cutting-edge, internet-focused operations are driven by a dynamic contact-centre environment that fosters both team collaboration and individual innovation.

Position Overview: We are excited to invite passionate individuals to apply for the Customer Care Coordinator role at our Newport office, strategically located on the outskirts of Cardiff. This full-time, permanent position offers an engaging work schedule from Monday to Friday, 09:00 AM - 17:30 PM.

• Basic Salary: £25,539.06
• On-Target Earnings (OTE): Up to £27,539.06

Key Responsibilities: As a Customer Care Coordinator, you will play a pivotal role in our operations, handling a diverse range of responsibilities:

• Administrative Functions: Efficiently raise vehicle invoices, manage finance company payouts, and organise deliveries.
• Customer Interaction: Maintain regular communication with customers and dealerships, providing updates on vehicle availability, discussing payment terms, addressing queries, and confirming delivery details.
• Data Management: Ensure the accurate maintenance of internal spreadsheets and CRM systems.
• Complaint Resolution: Handle customer complaints with professionalism, drafting appropriate responses and letters to ensure customer satisfaction.

Ideal Candidate Profile: The successful candidate will ideally have experience in a call-centre setting and must possess:

• Communication Skills: Outstanding written and oral communication abilities.
• IT Proficiency: High level of IT literacy.
• Organisational Ability: Excellent organisational skills, capable of managing multiple tasks under pressure.
• Attention to Detail: Keen eye for detail to ensure accuracy and quality in all tasks.
• Complaint Handling Experience: Proven expertise in managing and resolving customer complaints effectively.

As this role falls under FCA regulation, the successful applicant will be required to pass a Financial Adverse and Criminal check during the onboarding process.

Why Join Vans Direct: At Vans Direct, we are committed to the personal and professional development of our colleagues. Our investment in training and career progression is unmatched in the motor retail sector. By joining our team, you will enjoy:

• Generous Leave: 25 days of holiday, increasing with length of service, plus bank holidays.
• Rewards Platform: Access to an online platform offering cashback and discounts at various retailers.
• Service Discounts: Preferential rates for services.
• Employee Purchase Scheme: Exclusive access to our colleague purchase scheme.
• Share Incentive Plan: Participation in our share incentive scheme.
• Comprehensive Pension: Robust pension plan.
• Enhanced Family Leave: Superior maternity and paternity benefits.
• Continuous Learning: Ongoing training opportunities to help you develop your skills and advance your career.
• Positive Work Environment: A supportive and inclusive company culture that values teamwork and encourages innovation.
• Work-Life Balance: We understand the importance of work-life balance and offer flexible working arrangements to help you maintain it.
• Community Involvement: Opportunities to participate in community charity initiatives, reflecting our commitment to social responsibility.

Embark on a rewarding career journey with Vans Direct, where your growth and success are our priorities. Apply now and take the next step towards an exciting future with us!

Apply today and become a part of the Vans Direct success story!

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