CUSTOMER CARE COORDINATOR - Legal & General

Jobs via eFinancialCareers; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a Customer Care Coordinator to enhance customer satisfaction and ensure property standards. This role involves visiting various sites across the Northern Home Counties, conducting home demonstrations, and addressing customer queries. You'll play a key role in ensuring that customers receive the highest level of service while managing your own schedule. With a focus on collaboration and a supportive work environment, this position offers a chance to make a meaningful impact in the affordable housing sector. If you're passionate about customer service and ready to take on new challenges, this opportunity is perfect for you.

Benefits

Annual performance-related bonus

Generous pension contribution

Life assurance

Private medical insurance

At least 25 days holiday

Competitive family leave

Electric car scheme

Discounts on products and services

Redesigned collaborative workspaces

Qualifications

• Experience in housing/property management is advantageous.
• Strong interest in customer experience and proactive workload management.

Responsibilities

• Conduct site visits to ensure properties meet standards.
• Manage customer queries and ensure service delivery.
• Balance site visits with administrative tasks.

Skills

Customer Service

Property Management

Problem Solving

Time Management

Education

Experience in Housing or Property Management

Customer Interaction Experience

Job description

Company Description

Do you share our passion for creating a safe, secure, and affordable place for everyone to call home? That's exactly what we're working towards at Affordable Homes. With a fast-growing pipeline, we collaborate with well-known developers, housing associations, and public sector bodies across the country to drive new investment into the affordable housing sector.

As part of the wider Legal & General Group, our heritage goes back over 180 years, with a solid reputation as one of the leading financial services groups. We are pioneering institutional investment into the housing sector, whilst providing excellent service and quality homes.

Focusing primarily on the Shared Ownership and affordable rent markets, we strive to be the UK's leading private affordable housing provider, known for excellent service and quality homes.

Job Description

We're recruiting for a Customer Care Coordinator to join us. We're offering a competitive base salary and good benefits package.

In this role, you will be regularly visiting sites and customers across the Northern Home Counties including Cambridgeshire, Essex, Hertfordshire, Norfolk, and Suffolk. What you'll be doing:

1. Undertaking site visits of new properties to ensure they meet the required standards,
2. Conducting home demonstrations for new customers, giving an overview of how the property works,
3. Visiting customers who have issues or queries and trying to resolve these problems or escalating them to the relevant team,
4. Ensuring customers have the right level of service being delivered by reviewing performance areas and conducting site visits,
5. Managing your own diary and splitting your time between site visits and completing admin work,
6. Providing a clear handover for customers from LGAF to the Management Providers,
7. Working closely with other teams to review and address key customer focus areas.

Qualifications

Who we're looking for:

1. A background in housing and/or property management would be advantageous,
2. Previous experience in the customer service industry, ideally housing,
3. Strong interest in customer experience and what matters to customers,
4. First-hand experience of customer interaction,
5. Ability to pro-actively manage your own workload,
6. Willingness to travel to various sites often without access from public transport.

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

1. The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes,
2. Generous pension contribution,
3. Life assurance,
4. Private medical insurance (permanent employees only),
5. At least 25 days holiday, plus public holidays,
6. Competitive family leave,
7. Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax-efficient salary sacrifice,
8. There are many discounts we offer - both for our own products and at a range of high street stores and online,
9. In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart.

Additional Information

Legal & General is a leading financial services group and major global investor, named Britain's Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers' money in things that make life better for everyone.

If you join us, you'll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives that support people to develop their careers and excel.

We strive to be open, mindful, and inclusive, so are always willing to discuss flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you're open to finding out more, we'd love to hear from you.