Customer Care Coordinator

Persimmon plc.; Lancaster; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Care Coordinator to enhance customer satisfaction and streamline communication. In this dynamic role, you will interact with homeowners, site managers, and contractors, ensuring timely resolution of issues while adhering to company policies. The position offers a competitive salary and benefits, including a contributory pension and life cover. With a hybrid working policy, you can balance your professional and personal life effectively. Join a company that values your potential and offers comprehensive training and career development opportunities.

Benefits

Contributory Pension

Life Cover

Bonus

Hybrid Working Policy

Qualifications

• Previous customer care experience in a fast-paced environment.
• Excellent communication skills and attention to detail.

Responsibilities

• Support homeowners and manage communications regarding defects.
• Coordinate appointments and monitor progress of works orders.

Skills

Customer Care Experience

Communication Skills

Attention to Detail

Problem Solving

IT Literacy

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

COINS

Job description

From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential.

We’re Persimmon Homes, a FTSE 100 listed company and a leading UK house builder serving local communities across the UK and delivering around 10,000 homes a year. We have 29 operating businesses in England, Wales and Scotland, three house-building brands and three off-site manufacturing facilities.

We’re looking for people like you, and this could be your opportunity to start Building Your New Possible.

What is the role?

We are excited to be recruiting for a Customer Care Coordinator to join our team. This role reports into the Customer Care Manager.

The Customer Service Coordinator will communicate with our customers, site managers, directly employed maintenance operatives and contractors to encourage customers to provide us with information about any problems that they may have, to record that information carefully on our computer system, and to arrange for their problems to be addressed as quickly as possible by coordinating appointments, labour and parts.

The role will include:

• Providing an effective support function to our homeowners
• Ensuring communications with customers regarding defects are dealt with in a professional and timely manner, adhering to Customer Care Policies and Procedures
• Work closely with other departments across the company (i.e., Construction, Sales, Surveying and Technical) to ensure communication is optimal and the company achieves its KPIs
• Responding to incoming communications from homeowners in accordance with company guidelines
• Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion
• Complying with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout team

What we need from you?

• Previous Customer Care experience within a fast paced and busy environment
• Experience within the housing or construction industry is desired but not essential
• The successful candidate must have excellent communication skills and attention to detail when capturing and logging customer information
• The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills
• You must be IT literate, with a good working knowledge of Word, Excel and Outlook
• Knowledge of COINS is an advantage but not essential as training will be provided

What’s in it for you?

The Salary & Benefits package

• Salary competitive (DOE)
• Contributory pension
• Life cover
• Bonus

Persimmon has a Hybrid Working Policy for core roles in the business allowing staff on completion of probation to apply for home working up to 2/3 days per week.

When you join us, the future is yours to explore. You can realise your full potential through industry-leading training and clearly signposted career paths. Persimmon is where hard graft and team spirit means real variety, satisfaction and rewards. A place where you can be at your best, and even go beyond what you thought you were capable of. If this sounds like the place for you, apply today and start Building Your New Possible.