Customer Care Coordinator

TN United Kingdom; Warrington; Hybrid; GBP 29,000 - 34,000; Full time

Job summary

An established industry player is seeking a passionate customer service professional to join their dedicated team. This role, based in Birchwood, Warrington, involves managing post-sales queries, troubleshooting customer issues, and coordinating repairs. With a flexible work arrangement of four days in the office and one day remote, this fixed-term position offers a competitive salary and the potential for permanent employment. If you thrive in a customer-focused environment and possess strong communication skills, this opportunity could be the perfect fit for you.

Benefits

Free Parking

Flexible Work Arrangement

Potential for Permanent Employment

Qualifications

• Experience in managing post-sales customer queries and troubleshooting.
• Ability to handle conflicting priorities and remain calm under pressure.

Responsibilities

• Manage post-sales customer queries and ensure high-quality delivery.
• Liaise with customers to troubleshoot and coordinate repairs efficiently.

Skills

Customer Service

Problem-Solving

Effective Communication

IT Systems Proficiency

Scheduling

Job description

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About the Company

A 5-star recognised house builder with a UK-wide presence, this company has grown into a construction powerhouse and is a well-respected brand. Due to maternity leave, they are looking to appoint a passionate customer service professional to join their close-knit team.

Your New Role

Based in a head office building in Birchwood, Warrington, you will join a team dedicated to customer excellence. Your responsibilities include managing post-sales customer queries, ensuring high-quality customer delivery, liaising directly with customers to troubleshoot and prioritize issues, and coordinating repairs and defect remediation efficiently. You will arrange for subcontractors or in-house personnel, keep customers informed of progress, and handle varied administrative duties such as scheduling, booking appointments, and maintaining database integrity. The role offers a flexible work arrangement: four days per week in the office and one day remote.

What You'll Need to Succeed

Preferred experience includes arranging for subcontractors or managing busy diaries with conflicting priorities. The key qualities are a passion for customer service, a bubbly personality, problem-solving skills, and the ability to remain calm under pressure. Effective communication skills are essential, including probing to understand customer concerns and delivering outstanding service even when delivering difficult news. Confidence in IT systems and multiple scheduling platforms is required. Availability at short notice is also preferred.

What You'll Get in Return

This is a fixed-term role until the end of 2025, with potential for permanent employment for the right candidate. The position is based in Birchwood with free parking and the option to work from home one day per week. The salary is £29,100 full-time equivalent, with standard hours from Monday to Thursday, 9am–5pm, and Friday, 9am–4pm. Additional benefits are available if the role becomes permanent.