Customer Care Coordinator

Cityscape Recruitment; Greater London; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading UK-based property developer is seeking a Customer Care Coordinator in Milton Keynes. The role involves processing customer complaints, maintaining communication, and providing administrative support. The ideal candidate has experience in customer service within residential development and is proficient in CRM systems.

Benefits

Benefits package

Qualifications

• Proven experience in a customer service role with a residential developer.
• Polite, professional, and an outstanding communicator.

Responsibilities

• Process customer complaints and assist with related issues.
• Maintain regular communication and updates with customers.

Skills

Communication

Problem Solving

Tools

CRM

Job description

Customer Care Coordinator

Milton Keynes

Up to 36k plus benefits

About the company:

Our client is a leading UK-based property developer focused on creating energy-efficient new build homes. They provide a range of innovative offerings and schemes designed to assist both first-time buyers and existing homeowners in their journey to purchase a new home.

Committed to sustainability, they position themselves as a supportive partner, offering practical financial assistance alongside a dedication to environmentally friendly practices.

About the opportunity:

We are looking for a motivated individual to join our team and undertake the following responsibilities:

• Process customer complaints, snagging and assist with any related issues.
• Maintain regular communication and updates with customers.
• Provide general administrative support to the Head of Customer Care.
• Handle customer queries and complaints effectively.
• Liaise with Site Managers, Contracts Managers, and the Construction Director to coordinate meetings with customers on behalf of the Customer Care Manager.

About the benefits and rewards:

The salary will be dependent on the level of exposure to customer service roles. The company offers excellent opportunities and offers a basic salary in the region of up to 34k DOE. In addition to the basic salary there will be further company benefits.

About the requirements:

• Proven experience in a customer service role with a residential developer.
• Open to challenges and skilled at providing effective solutions to concerns.
• Polite, professional, and an outstanding communicator.
• Able to act quickly and make decisions.
• Proficiency in IT systems, including customer relationship management (CRM) tools.
• Committed to fostering Diversity and Inclusion in the workplace.