Customer Care Coordinator

Wheatstone Solutions; Greater London; On-site; GBP 30,000 - 35,000; Full time

Job summary

An exciting opportunity has arisen for a Customer Care Coordinator to join a forward-thinking house builder in Surrey. This role is pivotal in ensuring homeowners receive exceptional service after their purchase. You'll be responsible for addressing customer queries, coordinating with trades for property defects, and maintaining a proactive approach to customer care. If you're passionate about delivering outstanding service and have experience in the property or construction sector, this position offers a chance to make a real impact in a supportive and dynamic environment.

Qualifications

• Experience in customer service within the property or construction industry.
• Strong communication and attention to detail.

Responsibilities

• Deliver excellent customer care service post-sale.
• Discuss defects and coordinate with trades for repairs.
• Provide support to sub-contractors and construction teams.

Skills

Customer Service

Communication Skills

Attention to Detail

Job description

Customer Care Coordinator - GBP30,000+ - Surrey - Temp to Perm

Introduction

A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the central Surrey area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales.

The Role:

- Reporting to the Head of department you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale.

- Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.

- Provide support and advice to sub-contractors.

- Speak with Site or Constructions teams as necessary to ensure customers queries are answered accurately, efficiently and consistently.

- Take ownership of the homes covered and customer you work with, offering assistance and being proactive to ensure works are carried out on time and to the expectations of the client.

Key Skills:

- Customer Service experience within Property / Repairs or House Building / Construction / Housing industry

- Excellent communication skills

- Excellent attention to detail

For more information please apply below or contact Chris Ellis at Wheatstone Solutions.