Customer Care Coordinator

Cityscape; Watford; On-site; GBP 29,000 - 35,000; Full time

Job summary

Ein etabliertes Unternehmen im Wohnungsbau sucht einen engagierten Customer Care Coordinator, der als erste Anlaufstelle für Hausbesitzer fungiert. In dieser spannenden Rolle koordinieren Sie die Lösung von Problemen und Mängeln und arbeiten eng mit verschiedenen Teams zusammen, um einen reibungslosen After-Sales-Service zu gewährleisten. Das Unternehmen bietet ein unterstützendes Umfeld und hervorragende Entwicklungsmöglichkeiten, während Sie zur Schaffung blühender Gemeinschaften beitragen. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Team arbeiten möchten, ist diese Position ideal für Sie.

Qualifications

• Erfahrung in der Kundenbetreuung oder Koordinationsrolle.
• Starke organisatorische und administrative Fähigkeiten.

Responsibilities

• Verwaltung von Kundenanfragen und Mängeln über CRM-Systeme.
• Koordination mit Hausbesitzern und Auftragnehmern.

Skills

Kundenbetreuung

Organisationsfähigkeiten

Verbal- und schriftliche Kommunikation

IT-Kenntnisse

Tools

CRM-Systeme

Job description

Watford

Up to £35k plus bonus and benefits

Friday working from home

About the company:

Our client builds and sells over 10,000 homes annually across England, Wales, and Scotland. They operate through 24 regional offices and employs thousands of people in various roles within the construction sector

They emphasize its commitment to working with local communities and contributing positively to them. This includes developing infrastructure and making financial contributions to local authorities. They aim to create thriving communities alongside building homes.

About the opportunity:

As Customer Care Coordinator, you’ll be the first point of contact for our homeowners after completion, coordinating the resolution of any issues or defects in a timely, courteous, and professional manner. You'll work closely with our site teams, subcontractors, and internal departments to ensure our after-sales service is smooth, efficient, and exceeds expectations.

Key Responsibilities

• Log, track, and manage customer care queries and defects via CRM systems
• Liaise with homeowners, contractors, and internal teams to schedule and follow up on works
• Provide timely updates to customers and maintain clear, professional communication
• Ensure all remedial works are carried out within agreed timeframes
• Support the Customer Care Manager with reports, documentation, and homeowner feedback
• Maintain accurate records and help drive continuous improvement in service delivery
  
  

About the benefits and rewards:

The salary will be dependent on the level of exposure to the residential industry. The company offers excellent opportunities and offers a basic salary in the region of up to £35k DOE. In addition to the basic salary there will be further company benefits including bonus and further company benefits.

About the requirements:

• Previous experience in a customer care or coordination role with a developer
• Strong organisational and administrative skills
• Excellent written and verbal communication
• Empathetic, professional, and solutions-focused approach
• Ability to juggle multiple tasks and remain calm under pressure
• IT literate with experience using CRM systems or similar